Glossary

Word Definition
Active-active A failover architecture where mirrored infrastructure, application, service and data replication processing achieve the highest level of resiliency for mission-critical environments that require the lowest Recovery Time Objectives (RTOs). This delivers a high degree of certainty that, through failover and load distribution across all mirrored technology layers, core applications will continue to be accessible when parts of the networks or servers fail unexpectedly
3G Mobile 3G Mobile Proprietary Limited, a private company which procures high-end branded mobile handsets for supply to Cell C and major retailers in South Africa and beyond. Its wholly owned subsidiary, Comm Equipment Company (CEC), provides the financing to Cell C for the mobile handset element of post-paid contracts
Act/the Act/Companies Act Companies Act, No 71 of 2008, as amended from time to time
ADRs American Depository Receipts
AEON Blue Label's proprietary switch through which all transactional capability is accessed. Banking grade transactions are switched through the Postilion platform
AEON EVD The Aeon Electronic Voucher Distribution platform is a central repository in which electronic (or virtual) stock is housed. It is referenced by other internal platforms like EVMS, AMS and AEON
AGM Annual General Meeting
Airvantage Airvantage, a private company whose Prepaid Airtime Advance System (PAS) offers Mobile Network Operators airtime, data and mobile money services: the ability to advance airtime, data or mobile money to subscribers
AMS Airtime management system
API Application Programming Interface
ARCC Audit, Risk and Compliance Committee
ARPU Average revenue per user
B2B Business-to-business, a commercial transaction between businesses
B2C Business-to-consumer, a commercial transaction between a business and a consumer
B-BBEE Broad-based black economic empowerment
BCM Business continuity management
BGCSA Boys and Girls Clubs of South Africa
BLD Blue Label Distribution Proprietary Limited
BLDS Blue Label Data Solutions Proprietary Limited
BLM Blue Label Mexico S.A. de C.V.
BLT Blue Label Telecoms Limited
Blue Label/Blue Label Telecoms Blue Label Telecoms Limited
Cell C Cell C Proprietary Limited, launched operations in 2001, seven years after the launch of the two incumbents, Vodacom and MTN (launched in 1994)
CEO Chief Executive Officer
CIO Chief Information Officer
CIPC Companies and Intellectual Property Commission
Company Blue Label Telecoms Limited
content aggregator An organisation which gathers web content and applications from different online sources for reuse and resale
CPA Consumer Protection Act
CRC Customer relation consultant
CRM Customer relationship management
CSDP Central Securities Depository Participant
CSI Corporate social investment
CSR Corporate social responsibility
disintermediation Reduction in the use of intermediaries between network operators and consumers
distribution channels For Blue Label, our distribution channels include retail and wholesale outlets, petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs, corporates and independents (Mom and Pop stores)
DTH (TV) Direct-to-home television, a method of receiving satellite television services
dti Department of Trade and Industry
EAP Economically active population
EBITDA Earnings before interest, taxes, depreciation and amortisation
EE Employment Equity
EEC Employment Equity Committee, which reports to the Social, Ethics and Transformation Committee
EFT Electronic funds transfer
e-tokens Electronic tokens - a form of electronic cash used for secure transactions
Exco Executive Committee
FAR Fixed annual remuneration
fintech Technology businesses that compete against, enable and/or collaborate with financial institutions
GDPR General Data Protection
GRI Global Reporting Initiative. Established in 1997, with the mission of designing globally applicable guidelines for the preparation of enterprise level, sustainable development reports
Group Blue Label Telecoms Limited and its subsidiaries, associates and joint ventures
HiPos High Potential
IBC Inside back cover
IC Investment Committee
ILO International Labour Organisation
IoDSA Institute of Directors in Southern Africa
IRCC Internal Risk and Compliance Committee
JSE JSE Limited
JV Joint venture
King IV King IV Report on Corporate Governance for South Africa
KPMG KPMG Services Proprietary Limited
LBS Location-based services
LSM Living standards measure
LTO Labour turnover
LTI Long-term incentives
LTIP Long-term incentive plan
M-commerce Mobile commerce
Main market The informal, mostly rural, market in South Africa, from which the Group derives the bulk of its revenues
MICTSETA The Media, Information and Communication Technologies Sector Education and Training Authority
M&A Mergers and acquisitions
MNO Mobile network operator, such as Vodacom, MTN, Telkom and Cell C in South Africa
MOI Memorandum of Incorporation
money remittances The ability to transfer money to another individual without a bank account
NAV Net asset value
NC Nomination Committee, part of the Remuneration and Nomination Committee
NEAP National Employment Action Plan
NED Non-executive Director
NERA National Empowerment Rating Agency
NERSA National Energy Regulator of South Africa
NPCI National Payments Corporation of India, the national transactions switch
NQF National Qualifications Framework, the system that records levels of learning activities
physical prepaid airtime Prepaid vouchers that are available as physical items
PINless top-up E-token recharge directly to mobile phone via a POS device
POP Points of presence
PoPI Protection of Personal Information Act
POS Point of sale, usually a place or a device
PowerPin voucher Offline prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities
PwC PricewaterhouseCoopers Inc.
RC Remuneration Committee, part of the Remuneration and Nomination Committee
RNC/Remco Remuneration and Nomination Committee
SAICA South African Institute of Chartered Accountants
SBI State Bank of India
SDP Service delivery platform
SED Socio-economic development
SHEQ Safety, Health, Environment and Quality
SIM card Subscriber identification module card
SMS Short message service
spaza shop An informal convenience outlet
SRI Index Socially Responsible Investment Index
SSETA Services Sector Education and Training Authorities
STEM Science, technology, engineering, and maths
STI Short-term incentives
STIP Short-term incentive plan
TJ Transaction Junction Proprietary Limited
touch points Devices through which consumers are able to purchase Blue Label products and services
TPC The Prepaid Company Proprietary Limited
transactional services Includes money transfers, payments of bills and the like
unbanked People without bank accounts
underbanked/badly banked People with poor access to mainstream financial services, such as banks and therefore rely on alternative financial services or alternatively people with bank accounts who do not make effective use of the broader services offered by the bank - they merely deposit and withdraw cash from their accounts
UniPIN Universal PIN for prepaid electricity
USSD Unstructured supplementary service data
value added Measure of wealth the Group has created in its operation by "adding value" to the cost of products and services
VAS Value-added services
Viamedia Viamedia Proprietary Limited
virtual distributor Distribution of e-tokens of value in electronic format
virtual prepaid airtime Airtime top-up in an electronic format
WAP Wireless application protocol
WASP Wireless application service provider
WASPA Wireless Application Service Providers Association