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BLUE LABEL INTEGRATED ANNUAL REPORT 2015
STAKEHOLDER RELATIONS
CONTINUED
Stakeholder
group
Nature of engagement
Method of
engagement
Dialogue process and
outcomes
Business
partners and
suppliers
– we collaborate
to enhance the
end customer’s
experience
The relationships with business
partners such as Vodacom, MTN,
Cell C, Telkom, Eskom,
municipalities, utilities,
parastatals, event, concert
and sport organisers, transport
providers, commercial banks and
merchant acquirers, as well as
service providers are managed
in terms of written distributor
and/or dealer agreements. The
nature of the agreements are
generally long term.
Relationship managers are
appointed to each partner to
provide a single and dedicated
point of contact.
Suppliers are managed in a
formal procurement process,
during which issues such as
quality of product,
creditworthiness and B-BBEE
status are confirmed, prior to
their appointment. Suppliers of
services are, if appropriate,
initially engaged through a tender
process and, where successful,
agreements are concluded. The
majority of the Group’s goods
and services are procured from
locally based suppliers.
Engaging this group of
stakeholders also provides a
platform for product innovation,
as well as line of sight into
indicative market supply and
demand trends.
Written distributor
and/or dealer
agreements.
Face-to-face formal
and informal
meetings.
Site visits are held on
request.
We recognise the need to
work co-operatively to ensure
quality and value for money
in products and services.
Prompt and full payment for
goods delivered and services
rendered are key to
maintaining sound
relationships with this
stakeholder group. Matters
raised pertain mostly to
technical and operational
issues, which are resolved
timeously to ensure a smooth
service delivery.