Approach and reporting structure

Approach

This is Blue Label’s second integrated annual report in its integrated reporting journey. In following the recommendations of the King Code of Governance principles for South Africa and the structure set out in the Discussion Paper issued by the International Integrated Reporting Council (IIRC), Blue Label’s process aims to link material company information with reference to strategy, governance, performance, remuneration and prospects in such a way that our stakeholders obtain a view of the commercial, social and environmental context within which the group operates. This report contains issues material to our strategy and of interest to our stakeholders. Blue Label has mapped its stakeholders and identified their issues in particular its relationship with its employees, customers, business partners and suppliers which are governed by more formal processes than some other stakeholder groupings and the level of inclusivity with these stakeholders is correspondingly more integrated into the group’s strategic thinking (refer to the stakeholder table on pages 45 to 51).

This integrated annual report is the group’s primary report. It covers Blue Label’s business segments and their financial and operational performance for the financial year ended 31 May 2012. Non-financial and sustainability information is limited to the South African operations. The report aims to provide stakeholders with the means to assess the group’s ability to create and sustain value over the short, medium and long term.

Reporting framework

Blue Label continues to apply the Global Reporting Initiative (GRI) G3 guidelines in terms of its sustainable development reporting process and to facilitate comparability with the reports of other organisations. This report has been compiled with reference to both King III integrated reporting and the GRI G3 standards, and Blue Label has continued to use a risk-based model which identifies internal risks and stakeholder issues to determine the material content of the report to an application level of C+ as assured by PricewaterhouseCoopers Inc. The GRI Index is available at www.bluelabeltelecoms.co.za or on request at [email protected].