Blue Label Telecoms Integrated Annual Report 2019

Blue Label integrated annual report 2019 11 ABOUT US 1 – 21 LEADERSHIP 22 – 29 PERFORMANCE 30 – 73 GOVERNANCE 74 – 120 SHAREHOLDERS’ INFORMATION AND ADMINISTRATION 121 – IBC TRUST REACH INNOVATION EFFICIENCY MANUFACTURING CAPITAL Material goods and infrastructure owned, leased or controlled by Blue Label that contributes to products or services sold. OUTCOMES u u Our proprietary Aeon switch and leased Postilion switch are capable of seamlessly handling increased volumes as a result of growing reach. u u We have significant VAS platforms from advance airtime, electricity and data to a full MNO service delivery platform (SDP) to an integrated communications platform (SMS, IM, In-App messaging, cross-channel optimisation and BI) and an MNO airtime and data sales and rewards and loyalty platform. This extends BLM’s reach significantly across multiple products to almost all of MNO’s customer base. u u We continue to understand customer needs and wants to expand our platform functionality and concomitantly product and service offerings and we continue to look for strategic joint ventures or acquisitions for new product or platform capability. u u Our platform, systems and devices work. We have virtually no downtime and provide exceptional service to suppliers, merchants and customers. u u We deliver enormous volumes of mission critical transactions on a real-time basis to massive audiences and customer bases. It’s critical these systems have >99.9% up-time and can process the millions of transactions per day and real-time too. This requires and builds significant trust. u u We strive to use all our assets to become the lowest cost producer or distributor of transactions, messages and digital products. u u Volumes of transactions and more complex solutions continue to increase. R I T E