Blue Label Telecoms Integrated Annual Report 2019

12 Blue Label integrated annual report 2019 The RITE strategy and the six capitals continued TRUST REACH INNOVATION EFFICIENCY INTELLECTUAL CAPITAL Refers to the know-how and intellect behind how we craft our strategy, manage our reporting and data collection to drive growth for Blue Label. OUTCOMES u u Continued investments into skills, reporting structures, technology, agile and carrier grade platforms and scalable operating structures assist the Group in expanding our reach, improving service delivery and speed to market. u u Innovation is key to growth in a challenging economy and competitive environment. u u Enhancing our intellectual property through processes, software and hardware is a daily focus. We also continue to develop targeted analytical processes, machine learning and artificial intelligence to use the data we receive to design better products and services. u u The quality of our technology and constant innovation allow our entire ecosystem to evolve alongside us. u u Blue Label has developed a business that is resilient to economic downswings, has delivered growth in excess of the broader telco sector and, now, through our acquisitions, has provided new revenue streams which mitigate the impact of a poor economy and exceptionally tough retail environment. NATURAL CAPITAL Any stock of natural resources or environmental assets (such as soil, water, atmosphere, ecosystems) which provide a flow of useful goods and/or services, now and in the future. As a technology company, Blue Label has a limited impact on the environment. We do however acknowledge that no matter how small our impact relative to energy or mining companies, we do have an impact and it is our duty to reduce that impact. Excluding offshore operations, the Group consumption of and spending on is as follows: u u We remain the market leader in the digital distribution of airtime and electricity. Our range of innovative products and services, designed to add convenience to consumers’ lives, continues to grow. R I T E The Board and Executive Management are developing savings targets for all these categories. We continue to automate and employ the latest technologies to reduce our use of scarce and valuable natural resources. Paper R3 213 600 102 291 kg Diesel R1 550 110 100 462 ℓ Petrol R10 679 080 685 283 ℓ Electricity R5 747 662 4 758 753 kWh Water R702 897 19 672 k ℓ