Blue Label Telecoms Integrated Annual Report 2019

Blue Label integrated annual report 2019 9 ABOUT US 1 – 21 LEADERSHIP 22 – 29 PERFORMANCE 30 – 73 GOVERNANCE 74 – 120 SHAREHOLDERS’ INFORMATION AND ADMINISTRATION 121 – IBC TRUST REACH INNOVATION EFFICIENCY HUMAN CAPITAL The knowledge, skills and experience of the Company’s employees and managers, as well as the capacity to add to this reservoir of knowledge, through training. OUTCOMES u u We are invested in creating a diverse talent pool within BLT that reflects our customer and consumer base. u u Our talent is intrinsically linked to expanding our points of presence and product portfolio. u u Skills development learnership initiatives are focused on enabling us to extend our reach and support rapid market expansion initiatives. u u We are investing in new skills and capabilities through organisational redesign, talent attraction and talent development in support of creating products and services that meet the needs of our consumers and customers. u u We are investing in additional resources, new skills and revising our operating model to enable speed to market of new products and services. u u Our organisation is being restructured to enable improved customer service that will support our aspiration to be a trusted brand and supplier of choice with our merchants and key accounts. u u Talent development is being accelerated in support of our transition to new technology stacks that will enable us to be a trusted brand with our consumers. u u We are actively leveraging key skills for the benefit of a broader number of subsidiaries. u u The new Africa Distribution structure and supporting operating model enable us to scale efficiently and effectively as we extend our reach. u u Employees increased from 874 to 1 111 in FY19. u u 65% of South Africans employed within BLT are black talent, 49% of whom are African males and African females. u u 85% of talent recruited into BLT were black candidates. u u 67% of talent recruited into BLT were African candidates. u u Female talent recruited into BLT increased from 39% in FY18 to 45% in FY19. u u Increased investment in skills development by 53%. u u 92% of total skills development spend was invested in black talent. u u 67% of all promotions were awarded to black talent. u u 50% of all promotions were awarded to African talent. R I T E