Blue Label Telecoms Integrated Annual Report 2019

Blue Label integrated annual report 2019 129 ABOUT US 1 – 21 LEADERSHIP 22 – 29 PERFORMANCE 30 – 73 GOVERNANCE 74 – 120 SHAREHOLDERS’ INFORMATION AND ADMINISTRATION 121 – IBC Glossary WORD DEFINITION 3G Mobile 3G Mobile Proprietary Limited, a private company which procures high-end branded mobile handsets for supply to Cell C and major retailers in South Africa and beyond. Its wholly owned subsidiary, Comm Equipment Company (CEC), provides the financing to Cell C for the mobile handset element of postpaid contracts Act/the Act/ Companies Act Companies Act, No 71 of 2008, as amended from time to time ADRs American Depository Receipts AEON Blue Label’s proprietary switch through which all transactional capability is accessed. Banking grade transactions are switched through the Postilion platform AEON EVD The AEON Electronic Voucher Distribution platform is a central repository in which electronic (or virtual) stock is housed. It is referenced by other internal platforms like EVMS, AMS and AEON AGM Annual General Meeting Airvantage Airvantage, a private company whose Prepaid Airtime Advance System (PAS) offers Mobile Network Operators airtime, data and mobile money services: the ability to advance airtime, data or mobile money to subscribers AMS Airtime management system ARCC Audit, Risk and Compliance Committee ARPU Average revenue per user B2B Business-to-business, a commercial transaction between businesses B2C Business-to-consumer, a commercial transaction between a business and a consumer B-BBEE Broad-based black economic empowerment BGCSA Boys & Girls Clubs of South Africa BLD Blue Label Distribution Proprietary Limited BLDS Blue Label Data Solutions Proprietary Limited BLM Blue Label Mexico S.A. de C.V. BLT Blue Label Telecoms Limited Blue Label/Blue Label Telecoms Blue Label Telecoms Limited Cell C Cell C Proprietary Limited, launched operations in 2001, seven years after the launch of the two incumbents, Vodacom and MTN (launched in 1994) CEO Chief Executive Officer CIO Chief Information Officer CIPC Companies and Intellectual Property Commission Company Blue Label Telecoms Limited content aggregator An organisation which gathers web content and applications from different online sources for reuse and resale CPA Consumer Protection Act CRC Customer relation consultant CRM Customer relationship management CSDP Central Securities Depository Participant CSI Corporate social investment CSR Corporate social responsibility disintermediation Reduction in the use of intermediaries between network operators and consumers distribution channels For Blue Label, our distribution channels include retail and wholesale outlets, petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs, corporates and independents (Mom & Pop stores) DTH (TV) Direct-to-home television, a method of receiving satellite television services dti Department of Trade and Industry EAP Economically active population EBITDA Earnings before interest, taxes, depreciation and amortisation EEC Employment Equity Committee, which reports to the Social, Ethics and Transformation Committee EFT Electronic funds transfer e-tokens Electronic tokens – a form of electronic cash used for secure transactions Exco Executive Committee fintech Technology businesses that compete against, enable and/or collaborate with financial institutions GDPR General Data Protection GRI Global Reporting Initiative. Established in 1997, with the mission of designing globally applicable guidelines for the preparation of enterprise level, sustainable development reports Group Blue Label Telecoms Limited and its subsidiaries, associates and joint ventures IBC Inside back cover IC Investment Committee IoDSA Institute of Directors in Southern Africa Indian operations Oxigen Services India, Oxigen Online and 2DFine IRCC Internal Risk and Compliance Committee JSE JSE Limited