NOTES TO THE GROUP ANNUAL FINANCIAL STATEMENTS l NOTE 19       2014 R'000   2013 R'000   19. OPERATING PROFIT             The following items have been charged/(credited) in arriving at operating profit:             Acquisition-related costs   2 901   98     Advertising and promotional expenses   19 173   11 079     Amortisation of intangible assets   95 004   78 930     Audit fees – services as auditors   14 367   11 816     Audit fees – other   1 578   942     Bank charges   7 670   5 344     Communication costs   5 143   6 290     Consulting fees   25 230   17 533     Courier and postage   4 103   3 311     Depreciation   36 976   36 911     Foreign exchange profit*   (16 458)   (8 101)     Impairment of loans   1 761   8 400     Impairment of trade receivables   4 164   8 381     Impairment of trade receivables – provision   1 564   (4 386)     Impairment of intangible assets   1 073   —     Impairment of property, plant and equipment   129   3 408     Impairment of inventory   411   1 453     Insurance   7 081   6 491     IT infrastructure costs and computer-related costs   22 756   19 480     Legal fees   25 311   34 595     Local travel   6 157   6 459     Profit on disposal of subsidiaries   —   (120)     Profit on disposal of joint ventures   —   (2 273)     Management fees paid   5 324   2 208     Management fees received*   (879)   (923)     Motor vehicle expenses   9 500   8 886     Operating lease rentals – equipment   2 367   3 568     Operating lease rentals – premises   31 093   29 948     Overseas travel   3 194   2 891     Printing and stationery   1 826   1 758     Profit on disposal of property, plant and equipment*   (287)   (789)     Repairs and maintenance   11 273   10 897     * Included in other income on the Group statement of comprehensive income. NOTES TO THE GROUP ANNUAL FINANCIAL STATEMENTS l NOTE 19