Blue Label Telecoms Integrated Annual Report 2019

SHAREHOLDERS’ INFORMATION AND ADMINISTRATION 121 Notice of Annual General Meeting 127 Form of proxy 128 Notes to the form of proxy 129 Glossary IBC Administration CENTRICITY CUSTOMER ABOUT US 1 Approach and reporting frameworks 2 Company overview 3 Vision, mission and value statements 4 Highlights 5 How we create value 6 The RITE strategy and the six capitals 13 Material risks and opportunities 16 Stakeholder relations LEADERSHIP 22 Board of Directors 26 Executive committee 27 Chairman’s report PERFORMANCE 30 Joint CEO’s report 33 Financial Director’s report 50 Ten-year review 52 Value added statement 54 Operating structure 56 Operational review 64 Human capital 69 Employee health and safety 70 Socio-economic and community development GOVERNANCE 74 Governance philosophy and approach 75 Effective and ethical leadership 76 Board composition, structure and report back 84 King IV ™ functional areas 85 Governance of risk 86 Technology and information governance 87 Compliance report 88 Combined assurance 89 Audit, Risk and Compliance Committee’s report 96 Social, Ethics and Transformation Committee’s report 98 Remuneration report Contents 2019 Annual Financial Statements 2019 Notice of Annual General Meeting Additional information available online at www.bluelabeltelecoms.co.za OUR REPORTING SUITE