Blue Label Telecoms Integrated Annual Report 2018

ABOUT US REACH INNOVATION TRUST EFFICIENCY OUTCOMES HUMAN Blue Label has invested in a highly skilled distribution team to double our points of presence within three years. New skills from acquisitions enhance our technology and product mixes. Our ethos is entrepreneurial. We create jobs and empower merchants throughout South Africa to service their communities by bringing first world products to those who have had no access previously. Blue Label provides credit to those people unable to secure traditional forms of credit. We build businesses that services the mass market. Technology creates the ability to provide new products and services to the formal and informal markets. Our people are at the forefront of driving innovative uptake. • Employees increased 13% to 896. • Non-white employees increased 12% to 522. • Female employees increased 15% to 373. • R11 million was spent on training in FY18. The knowledge, skills and experience of the company’s employees and managers, as well as the capacity to add to this reservoir of knowledge, through training. SOCIAL AND RELATIONSHIP The strength/efficacy of supply chain relationships, community acceptance, government relations, relationships with competitors and customer loyalty. Blue Label’s business was built through our ability to service the mobile network operators through digitisation of the airtime product. Our relationships remain vital. As we grow, they grow. Our ability to extend the reach of electricity sales for municipalities further entrenches our relationships. Innovation through improved technology, systems and operational processes builds our relationships and the level of trust. FY18 saw an enhanced level of data management and streamlining of business processes. We are an ecosystem that is reliant on suppliers, technology, devices, merchants and customers working together for mutual benefit. The Blu Approved brand embodies trust and reliability. Blue Label strives, through presentations, meeting and conference calls to clear up any uncertainty with regard to our strategy and financial structuring. • Improved employee engagement. • Excellent relationships with suppliers, merchants and customers. The better we do, the better they do. • R9.3 million was spent on CSI programmes. Blue Label integrated annual report 2018 07