We align our approach to transformation with South Africa’s B-BBEE codes. We believe in staff development, social upliftment, and initiatives that have a positive impact on South African society and the economy as a whole.
Staff members are able to select business and technical courses, and complete these courses on-line, at their own pace and in their own time. Training contributes towards individual performance assessment for Blue Label Telecoms Group staff.
In addition to the e-learning initiative, staff members have the opportunity of registering and completing formal classroom-based training. These modules help us to enhance the skillset of the lower to middle levels of staff. Modules offered range from customer service training to supervisory skills for middle management.
Blue Label Distribution provides product-based training through the “My Track” portal, which is a multi-purpose tool for product-related communication, training, and is used to house up-to-date product-related content. Each staff member loads a training plan that is specific to their job role, and progresses from Baby Blu (the induction course), via Light Blu and finally to Tru Blu. My Track allows us to monitor staff progress and ensure everybody is up to date with the latest products, services, policies and procedures.
Where necessary, senior management and executives participate in guided coaching programmes aimed at enhancing their strategic thinking and leadership skills.
Within the Blue Label Telecoms Group, the total spend on training for the 2016 financial year was R7 million (2015: R5.4 million).
Every year we provide a number of SETA-accredited learnerships in technology, financial accounting, and end-user computing. Each learner is mentored and assisted through their learnership to ensure it is completed successfully for the learner to obtain the relevant qualification. We strive to include female learners, and people living with disability.
Wherever possible, the Group continues to source goods and services from B-BBEE-compliant suppliers.