Aadhaar The 12-digit ID card, issued by the Unique Identification Authority of India (UIDAI)
Act/the Act/Companies Act Companies Act, No 71 of 2008, as amended from time to time
ADR American Depository Receipts
AEON Blue Label's proprietary switch through which all transactional capability is accessed
AEON EVD The Aeon Electronic Voucher Distribution platform is a central repository in which electronic (or virtual) stock is housed. It gets referenced by other internal platforms like EVMS, AMS and AEON
APS Africa Prepaid Services
APSN Africa Prepaid Services Nigeria
ARCC Audit, Risk and Compliance Committee
ARPU Average revenue per user
B2B Business-to-business, a commercial transaction between businesses
B2C Business-to-consumer, a commercial transaction between a business and a consumer
badly banked See under-banked
B-BBEE Broad-based black economic empowerment
BLD Blue Label Distribution Proprietary Limited
BLDS Blue Label Data Solutions Proprietary Limited
BLE Blue Label Engage Proprietary Limited
BLM Blue Label Mexico S.A. de C.V.
BLT Blue Label Telecoms Limited
Blue Label/Blue Label Telecoms Blue Label Telecoms Limited
BoBo Bill on Behalf of
BOD Board of directors
BPO Business Process Outsourcing
bulk printing Ability to print bulk vouchers
CDMA Code division multiple access network
CEO Chief Executive Officer
CIO Chief Information Officer
Company Blue Label Telecoms Limited
content aggregator An organisation which gathers web content and applications from different online sources for reuse and resale
COO Chief Operations Officer
CPA Consumer Protection Act
CRC Customer relation consultant
CRM Customer relationship management
CSA Cricket South Africa
CSI Corporate Social Investment
CSP Customer Service Points
CSR Corporate social responsibility
developing economies A term generally used to describe a nation with a low level of material wellbeing (not to be confused with third world countries). Since no single definition of the term “developed country” is recognised internationally, the levels of development may vary widely within so-called developing countries, with some developing countries having high average standards of livi
disintermediation Reduction in the use of intermediaries between network operators and consumers
distribution channels For Blue Label, our distribution channels include retail and wholesale outlets, petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs, corporates and independents (Mom and Pop Stores)
dti Department of Trade and Industry
EBITDA Earnings before interest, taxes, depreciation and amortisation
ECNS/ECS Electronic Communications 2005, Act, section 5(4) states:
Electronics Communications Network Services (ECNS).
Electronics Communications Services (ECS).

ECNS and ECS that require a class licence include but are not limited to:
Electronic communication networks of district municipality or local municipal scope operated for commercial purposes.
Community broadcasting and low power services whether provided free to air or by subscriptions.
Such other services as may be prescribed, that the Authority finds do not have significant impact on socio-economic development.
EEC Employment Equity Committee, which reports into the Social, Ethics and Transformation Committee
EFT Electronic funds transfer
EMV compliant The global standard for inter-operability of chip cards, POS terminals and automatic teller machines
emerging economies Nations with social or business activity in the process of rapid growth and industrialisation
e-tokens Electronic tokens – a form of electronic cash used for secure transactions
Exco Executive Committee
FAQ Frequently asked question
FD Financial Director
FIDS Forensic Intelligence Data Solutions Proprietary Limited
FMCG Fast-moving consumer goods
FQUN Fully qualified username
GPS Global positioning system
GRC Governance, risk and compliance
GRI Global Reporting Initiative. Established in 1997, with the mission of designing globally applicable guidelines for the preparation of enterprise-level, sustainable development reports
Group Blue Label Telecoms Limited and its subsidiaries, associates and joint ventures
IBC Inside back cover
IC Investment Committee
ICASA The Independent Communications Authority of South Africa. The regulator for the South African communications sector
ICT Information and Communications Technology
IDMe A life-saver product available internationally as a 24-hour panic button via your cellphone
intelligent transport Toll roads, bus and train prepaid ticketing
interconnect fees Charges associated with calls terminated between two different operators (networks)
IP Intellectual property
IRCC Internal Risk and Compliance Committee
ISO Independent Sales Organisation
IT Information technology
JAVA A programming language and computing platform
JSE JSE Limited
JV Joint venture
King III The King Report on Governance for South Africa 2009 including the King Code of Governance Principles for South Africa 2009
kiosk An area, usually within a retail outlet, which is dedicated to transactions for Blue Label products and services
KPA Key performance area
KPI Key performance indicator
KPMG KPMG Services Proprietary Limited
LBS Location-based services
Listings Requirements Listings Requirements of the JSE Limited, as amended from time to time
LSM Living Standards Measure
M&A Mergers and acquisitions
MMS Multimedia messaging service
MOI Memorandum of Incorporation
money remittances The ability to transfer money to another individual without a bank account
NaaS Network as a Service
NAV Net Asset Value
NC Nomination Committee, part of the Remuneration and Nomination Committee
NERA National Empowerment Rating Agency
NFC Near Field Communications is a short range wireless technology that makes use of interacting electromagnetic radio fields instead of the typical direct radio transmissions. It is appropriate for applications where a physical touch, or close to it, is required in order to maintain security
NPCI National Payments Corporation of India, the national transactions switch
OHSA The Occupational Health and Safety Act, No 85 of 1993
OTA Over the air
Oxigen/Oxigen India Oxigen Services (India) Private Limited
PaaS Platform as a Service
pCommerce Prepaid Commerce
parkrun SA Parkrun Southern Africa Proprietary Limited
physical prepaid airtime Prepaid vouchers that are available as physical items
PIN Personal identity number
PINless top-up E-token recharge directly to mobile phone via a POS device
POP Points of presence
POPI Protection of Personal Information Bill
POS Point of sale, usually a place or a device
PowerPin Voucher Offline prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities
PwC PricewaterhouseCoopers Inc.
Q&A Questions and answers
R&D Research and development
RC Remuneration Committee, part of the Remuneration and Nomination Committee
RMCS Retail Mobile Credit Specialists Proprietary Limited
RNC Remuneration and Nomination Committee
RUIM or R-UIM Reusable Identification Module; removable ID chip for cellphones extends the GSM SIM card to CDMA phones and networks
SaaS Software as a Service
SAICA South African Institute of Chartered Accountants
SAPO South African Post Office
SBI State Bank of India, the second largest commercial bank in India
SED Socio-economic development
shop-in-shop An area within a retail outlet which is allocated to transactions for Blue Label products and services
SIM card Subscriber Identification Module Card
SMS Short message service
Spaza Shop An informal convenience outlet
SRI Index Socially Responsible Investment (SRI) Index
SSETA Services Sector Education and Training Authorities
Telco Telecommunications
ticketing Bus, train and airline ticketing, as well as for events and entertainment
touch points Devices through which consumers are able to purchase Blue Label products and services
TPC The Prepaid Company Proprietary Limited
TPPC The Post Paid Company Proprietary Limited
transactional services Includes money transfers, payments of bills and the like
unbanked People without bank accounts
under-banked/badly banked People with poor access to mainstream financial services, such as banks and therefore rely on alternative financial services or alternatively people with bank accounts who do not make effective use of the broader services offered by the bank – they merely deposit and withdraw cash from their accounts
UniPIN Universal PIN for prepaid electricity
USSD Unstructured supplementary service data
value added Measure of wealth the Group has created in its operation by “adding value” to the cost of products and services
VAS Value added services
Viamedia Viamedia Proprietary Limited
virtual distributor Distribution of e-tokens of value in electronic format
virtual prepaid airtime Airtime top-up in an electronic format
WAP Wireless Application Protocol
WASP Wireless Application Service Provider
WASPA Wireless Application Service Providers’ Association
ZOK ZOK Cellular Proprietary Limited