| Acronym | Definition | |
| 2024 | Financial year 2024 | |
| 2025 | Financial year 2025 | |
| AGM | Annual General Meeting | |
| ABT | Account-based Ticketing | |
| AI | Artificial intelligence | |
| AltBureau | Alternative Bureau for data services | |
| API | Application Programming Interface | |
| APS | Aligned Partnered Solutions | |
| ARCC | Audit Risk and Compliance Committee | |
| ASPU | Average spend per user | |
| AUS | Australia | |
| BA | Bachelor of Arts | |
| B-BBEE | Broad-based black economic empowerment | |
| B2B | Business to Business | |
| BCompt | Bachelor of Accounting Science | |
| BCM | Business continuity management | |
| BI | Business Intelligence | |
| BLC | Blue Label Connect | |
| BLD | Blue Label Distribution | |
| BLDS | Blue Label Data Solutions | |
| Blu Voucher | Digital voucher system of Blue Label | |
| BluAdvance | Advanced prepaid electricity solution | |
| BluApproved | Blue Label's trust and quality emblem | |
| BluNova | Data and decision science platform of Blue Label | |
| BMF | Black Management Forum | |
| BO | Black-owned | |
| BPO | Business process outsourcing | |
| BProc | Baccalaureus Procurationis | |
| BRM | Business Relationship Management | |
| BUSA | Business Unity South Africa | |
| BWO | Black women-owned | |
| CA (SA) | Chartered Accountant | |
| CEC | Comm Equipment Company | |
| CEO | Chief Executive Officer | |
| CI/CD | Continuous Integration/Continuous Deployment | |
| COBIT | Control Objectives for Information Technologies | |
| CSDP | Central Securities Depository Participant | |
| CSP | Conditional share plan | |
| CTA | College of Accounting Sciences | |
| CVM | Customer Value Management | |
| DE | Data engineering | |
| DRP | Disaster recovery plan | |
| EAP | Employee Assistance Programme | |
| EBITDA | Earnings before interest, taxes, depreciation and amortisation | |
| EE | Employment equity | |
| EME | Exempted Micro Enterprises | |
| EPS | Earnings per share | |
| ERM | Enterprise-wide Risk Management | |
| ERP | Enterprise resource planning | |
| ESG | Environmental, social and governance | |
| EU | European Union | |
| EVP | Employee value proposition | |
| FAR | Fixed annual remuneration | |
| FD | Financial Director | |
| GCRS | GloCell Retail Solutions | |
| HEPS | Headline earnings per share | |
| HR | Human Resources | |
| ICASA | Independent Communications Authority of South Africa | |
| ICT | Information and Communication Technology | |
| IEC | International Electrotechnical Commission | |
| IFRS | International Financial Reporting Standards | |
| ILO | International Labour Organization | |
| IoT | Internet of Things | |
|
|
The International Integrated Reporting Framework | |
| IRCC | Internal Risk and Compliance Committee | |
| ISMS | Information Management Security System | |
| ISO | International Organization for Standardization | |
| IT | Information technology | |
| ITIL | Information Technology Infrastructure Library | |
| JSE | Johannesburg Stock Exchange | |
| King IV | The King IV Report on Corporate Governance for South Africa, 2016 | |
| KPI | Key performance indicator | |
| LLB | Bachelor of Laws | |
| LLM | Master of Laws | |
| LTI | Long-term incentive | |
| LTIP | Long-term incentive plan | |
| MBA | Master of Business Administration | |
| ML | Machine learning | |
| MOI | Memorandum of incorporation | |
| MVP | Minimum viable product | |
| NFC | Near Field Communication | |
| NIST | National Institute of Standards and Technology | |
| NPAT | Net profit after tax | |
| PAIA | Promotion of Access to Information Act | |
| PIN | Personal identification number | |
| POP | Persistent organic pollutants | |
| POPIA | Protection of Personal Information Act | |
| POPI | Protection of personal information | |
| POS | Point of sale | |
| QSE | Qualifying small enterprises | |
| RINGAS | RINGAS product associated with prepaid offerings | |
| RITE | Reach, Innovate, Trust, Efficiency | |
| RNC | Remuneration and Nomination Committee | |
| ROCE | Return on capital employed | |
| SADC | Southern African Development Community | |
| SAICA | The South African Institute of Chartered Accountants | |
| SANRAL ABT card | South African National Roads Agency Limited account-based ticketing | |
| SDWAN | Software-defined wide area network | |
| SED | Socio-economic development | |
| SETC | Social, Ethics and Transformation Committee | |
| SIM | Subscriber Identity Module | |
| SLA | Service-level agreement | |
| SME | Small and medium-sized enterprises | |
| SMME | Small, medium and micro-enterprises | |
| SOC | Security Operations Centre | |
| SOE | State-owned entity | |
| STI | Short-term incentive | |
| STIP | Short-term incentive plan | |
| TicketPro | End-to-end ticketing system | |
| TJ | Transaction Junction | |
| TOPP | Training Outside Public Practice | |
| TPC | The Prepaid Company | |
| TT1 | Real Time Transaction 1 | |
| U-Belong | U-Belong project | |
| UCT | University of Cape Town | |
| UNGC | United Nations Global Compact | |
| Unisa | University of South Africa | |
| UK | United Kingdom | |
| VAS | Value-added service | |
| VCC | Venture Capital Company | |
| VOC | Volatile organic compounds | |
| VRM | Visual Revenue Management | |
| WACC | Weighted average cost of capital | |
| Wits | University of Witwatersrand | |
| YES | Youth Employment Service |
Blue Label Integrated Annual Report 2024
