PERFORMANCE

Operating structure

New operating structure

The new operating structure has been implemented across the Group.

The structure is designed to significantly improve customer service through the creation of new routes to market that include efficient processes and technology that are built around customer needs and value sets, ensuring that agility is embedded and adopted throughout our Company. The structure supports the speed of deployment of new products and services across all channels and allows us to leverage both skill and scale across the Group.

This scalable and efficient model supports the Group’s growth agenda and frees up resources for new skills and technology application.