Active-active A failover architecture where mirrored infrastructure, application, service and data replication processing achieves the highest level of resiliency for mission-critical environments that require the lowest Recovery Time Objectives (RTOs). This delivers a high degree of certainty that, through failover and load distribution across all mirrored technology layers, core applications will continue to be accessible when parts of the networks or servers fail unexpectedly  
3G Mobile 3G Mobile Proprietary Limited, a private company which procures high-end branded mobile handsets for supply to Cell C and major retailers in South Africa and beyond. Its wholly owned subsidiary, Comm Equipment Company (CEC), provides the financing to Cell C for the mobile handset element of postpaid contracts  
Act/the Act/Companies Act Companies Act, No 71 of 2008, as amended from time to time  
ADRs American Depository Receipts  
AEON Blue Label's proprietary switch through which all transactional capability is accessed. Banking grade transactions are switched through the Postilion platform  
AEON EVD The Aeon Electronic Voucher Distribution platform is a central repository in which electronic (or virtual) stock is housed. It is referenced by other internal platforms like EVMS, AMS and AEON  
AGM Annual General Meeting  
Airvantage Airvantage, a private company whose Prepaid Airtime Advance System (PAS) offers Mobile Network Operators airtime, data and mobile money services: the ability to advance airtime, data or mobile money to subscribers  
AMS Airtime management system  
ARCC Audit, Risk and Compliance Committee  
ARPU Average revenue per user  
B2B Business-to-business, a commercial transaction between businesses  
B2C Business-to-consumer, a commercial transaction between a business and a consumer  
B-BBEE Broad-based black economic empowerment  
BGCSA Boys and Girls Clubs of South Africa  
BLD Blue Label Distribution Proprietary Limited  
BLDS Blue Label Data Solutions Proprietary Limited  
BLM Blue Label Mexico S.A. de C.V.  
BLT Blue Label Telecoms Limited  
Blue Label/Blue Label Telecoms Blue Label Telecoms Limited  
Cell C Cell C Proprietary Limited, launched operations in 2001, seven years after the launch of the two incumbents, Vodacom and MTN (launched in 1994)  
CEO Chief Executive Officer  
CIO Chief Information Officer  
CIPC Companies and Intellectual Property Commission  
Company Blue Label Telecoms Limited  
content aggregator An organisation which gathers web content and applications from different online sources for reuse and resale  
CPA Consumer Protection Act  
CRC Customer relation consultant  
CRM Customer relationship management  
CSDP Central Securities Depository Participant  
CSI Corporate social investment  
CSR Corporate social responsibility  
disintermediation Reduction in the use of intermediaries between network operators and consumers  
distribution channels For Blue Label, our distribution channels include retail and wholesale outlets, petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs, corporates and independents (Mom and Pop stores)  
DTH (TV) Direct-to-home television, a method of receiving satellite television services  
dti Department of Trade and Industry  
EAP Economically active population  
EBITDA Earnings before interest, taxes, depreciation and amortisation  
EEC Employment Equity Committee, which reports to the Social, Ethics and Transformation Committee  
EFT Electronic funds transfer  
e-tokens Electronic tokens - a form of electronic cash used for secure transactions  
Exco Executive Committee  
FAR Fixed annual remuneration  
fintech Technology businesses that compete against, enable and/or collaborate with financial institutions  
GDPR General Data Protection  
GRI Global Reporting Initiative. Established in 1997, with the mission of designing globally applicable guidelines for the preparation of enterprise level, sustainable development reports  
Group Blue Label Telecoms Limited and its subsidiaries, associates and joint ventures  
IBC Inside back cover  
IC Investment Committee  
IoDSA Institute of Directors in Southern Africa  
Indian operations Oxigen Services India, Oxigen Online and 2DFine  
IRCC Internal Risk and Compliance Committee  
JSE JSE Limited  
JV Joint venture  
King IV King IV Report on Corporate Governance for South Africa  
KPMG KPMG Services Proprietary Limited  
LBS Location-based services  
LSM Living standards measure  
LTI Long-term incentives  
LTIP Long-term incentive plan  
M-commerce Mobile commerce  
Main market The informal, mostly rural, market in South Africa, from which the Group derives the bulk of its revenues  
M&A Mergers and acquisitions  
MNO Mobile network operator, such as Vodacom, MTN, Telkom and Cell C in South Africa  
MOI Memorandum of Incorporation  
money remittances The ability to transfer money to another individual without a bank account  
NAV Net asset value  
NC Nomination Committee, part of the Remuneration and Nomination Committee  
NEAP National Employment Action Plan  
NERA National Empowerment Rating Agency  
NERSA National Energy Regulator of South Africa  
NPCI National Payments Corporation of India, the national transactions switch  
NQF National Qualifications Framework, the system that records levels of learning activities  
Oxigen/Oxigen India Oxigen Services (India) Private Limited  
Oxigen Online Oxigen Online Services (India) Private Limited  
physical prepaid airtime Prepaid vouchers that are available as physical items  
PINless top-up E-token recharge directly to mobile phone via a POS device  
POP Points of presence  
PoPI Protection of Personal Information Act  
POS Point of sale, usually a place or a device  
PowerPin voucher Offline prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities  
PwC PricewaterhouseCoopers Inc.  
Reware Reware is a distributor of certified pre-owned smartphones  
RC Remuneration Committee, part of the Remuneration and Nomination Committee  
RNC/Remco Remuneration and Nomination Committee  
SAICA South African Institute of Chartered Accountants  
SBI State Bank of India  
SDP Service delivery platform  
SED Socio-economic development  
SHEQ Safety, Health, Environment and Quality  
SIM card Subscriber identification module card  
SMS Short message service  
spaza shop An informal convenience outlet  
SRI Index Socially Responsible Investment Index  
SSETA Services Sector Education and Training Authorities  
STEM Science, technology, engineering, and maths  
STI Short-term incentives  
STIP Short-term incentive plan  
TJ Transaction Junction Proprietary Limited  
touch points Devices through which consumers are able to purchase Blue Label products and services  
TPC The Prepaid Company Proprietary Limited  
transactional services Includes money transfers, payments of bills and the like  
unbanked People without bank accounts  
underbanked/badly banked People with poor access to mainstream financial services, such as banks and therefore rely on alternative financial services or alternatively people with bank accounts who do not make effective use of the broader services offered by the bank - they merely deposit and withdraw cash from their accounts  
UniPIN Universal PIN for prepaid electricity  
USSD Unstructured supplementary service data  
value added Measure of wealth the Group has created in its operation by "adding value" to the cost of products and services  
VAS Value-added services  
Viamedia Viamedia Proprietary Limited  
virtual distributor Distribution of e-tokens of value in electronic format  
virtual prepaid airtime Airtime top-up in an electronic format  
WAP Wireless application protocol  
WASP Wireless application service provider  
WASPA Wireless Application Service Providers Association