Glossary
| Word | Definition |
| 1D | One dimensional space |
| 2D | Two dimensional space |
| 3D | Three dimensional space |
| Act/the Act/ Companies Act | Companies Act, No 71 of 2008, as amended from time to time |
| ADRs | American Depository Receipts |
| AEON | Blue Label’s proprietary switch through which all transactional capability is accessed. Banking grade transactions are switched through the Postilion platform |
| AEON EVD | The Aeon Electronic Voucher Distribution platform is a central repository in which electronic (or virtual) stock is housed. It is referenced by other internal platforms like EVMS, AMS and AEON |
| AMS | Airtime management system |
| APS | Africa Prepaid Services |
| APSN | Africa Prepaid Services Nigeria |
| ARCC | Audit, Risk and Compliance Committee |
| ARPU | Average revenue per user |
| B2B | Business-to-business, a commercial transaction between businesses |
| B2C | Business-to-consumer, a commercial transaction between a business and a consumer |
| badly banked | See underbanked |
| B-BBEE | Broad-based black economic empowerment |
| BGCSA | Boys & Girls Club of South Africa |
| BLD | Blue Label Distribution Proprietary Limited |
| BLDS | Blue Label Data Solutions Proprietary Limited |
| BLM | Blue Label Mexico S.A. de C.V. |
| BLT | Blue Label Telecoms Limited |
| Blue Label/Blue Label Telecoms | Blue Label Telecoms Limited |
| bulk printing | Ability to print bulk vouchers |
| CEO | Chief Executive Officer |
| CFD | Contract for difference |
| CIO | Chief Information Officer |
| CIPC | Companies and Intellectual Property Commission |
| Company | Blue Label Telecoms Limited |
| content aggregator | An organisation which gathers web content and applications from different online sources for reuse and resale |
| CPA | Consumer Protection Act |
| CRC | Customer relation consultant |
| CRM | Customer relationship management |
| CSDP | Central Securities Depository Participant |
| CSI | Corporate social investment |
| CSR | Corporate social responsibility |
| developing economies | A term generally used to describe a nation with a low level of material wellbeing (not to be confused with third-world countries). Since no single definition of the term “developed country” is recognised internationally, the levels of development may vary widely within so called developing countries, with some developing countries having high average standards of living |
| DIFR | Disabling injury frequency rate |
| disintermediation | Reduction in the use of intermediaries between network operators and consumers |
| distribution channels | For Blue Label, our distribution channels include retail and wholesale outlets, petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs, corporates and independents (Mom & Pop stores) |
| DTH (TV) | Direct-to-home television, a method of receiving satellite television services |
| dti | Department of Trade and Industry |
| EBITDA | Earnings before interest, taxes, depreciation and amortisation |
| EEC | Employment Equity Committee, which reports to the Social, Ethics and Transformation Committee |
| EFT | Electronic funds transfer |
| EMV compliant | The global standard for inter- operability of chip cards, POS terminals and automatic teller machines, in accepting Eurocard, Mastercard and Visa Card |
| emerging economies | Nations with social or business activity in the process of rapid growth and industrialisation |
| e-tokens | Electronic tokens – a form of electronic cash used for secure transactions |
| EVMS | Electronic voucher management system |
| Exco | Executive Committee |
| FAQ | Frequently asked question |
| FD | Financial Director |
| fintech | Financial technology, using software to facilitate or make more efficient emerging financial services |
| FMCG | Fast-moving consumer goods |
| GPS | Global positioning system |
| GRI | Global Reporting Initiative. Established in 1997, with the mission of designing globally applicable guidelines for the preparation of enterprise-level, sustainable development reports |
| Group | Blue Label Telecoms Limited and its subsidiaries, associates and joint ventures |
| IBC | Inside back cover |
| IC | Investment Committee |
| Infotainment | Broadcast material that is intended both to entertain and to inform |
| interconnect fees | Charges associated with calls terminated between two different operators (networks) |
| IRCC | Internal Risk and Compliance Committee |
| IT | Information technology |
| JSE | JSE Limited |
| JV | Joint venture |
| King III | The King Report on Governance for South Africa 2009 including the King Code of Governance Principles for South Africa 2009 |
| kiosk | An area, usually within a retail outlet, which is dedicated to transactions for Blue Label products and services |
| KPA | Key performance area |
| KPI | Key performance indicator |
| KPMG | KPMG Services Proprietary Limited |
| LBS | Location-based services |
| Listings Requirements | Listings Requirements of the JSE Limited, as amended from time to time |
| LSM | Living standards measure |
| M&A | Mergers and acquisitions |
| MMS | Multimedia messaging service |
| MNO | Mobile network operator, such as Vodacom, MTN and Cell C in South Africa |
| MoI | Memorandum of Incorporation |
| money remittances | The ability to transfer money to another individual without a bank account |
| NAV | Net asset value |
| NC | Nomination Committee, part of the Remuneration and Nomination Committee |
| NERA | National Empowerment Rating Agency |
| NFC | Near field communications is a short-range wireless technology that makes use of interacting electromagnetic radio fields instead of the typical direct radio transmissions. It is appropriate for applications where a physical touch, or close to it, is required in order to maintain security |
| NPCI | National Payments Corporation of India, the national transactions switch |
| NQF | National Qualifications Framework, the system that records levels of learning activities |
| OHSA | The Occupational Health and Safety Act, No 85 of 1993 |
| Oxigen/Oxigen India | Oxigen Services (India) Private Limited |
| physical prepaid airtime | Prepaid vouchers that are available as physical items |
| PIN | Personal identity number |
| PINless top-up | E-token recharge directly to mobile phone via a POS device |
| POP | Points of presence |
| POPI | Protection of Personal Information Act |
| POS | Point of sale, usually a place or a device |
| PowerPin voucher | Offline prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities |
| PwC | PricewaterhouseCoopers Inc. |
| Q&A | Questions and answers |
| R&D | Research and development |
| RC | Remuneration Committee, part of the Remuneration and Nomination Committee |
| RNC | Remuneration and Nomination Committee |
| SAICA | South African Institute of Chartered Accountants |
| SBI | State Bank of India, the second largest commercial bank in India |
| SED | Socio-economic development |
| shop-in-shop | An area within a retail outlet which is allocated to transactions for Blue Label products and services |
| SIM card | Subscriber identification module card |
| SMS | Short message service |
| spaza shop | An informal convenience outlet |
| SRI Index | Socially Responsible Investment Index |
| SSETA | Services Sector Education and Training Authorities |
| telco | Telecommunications |
| ticketing | For events and transport, includes sport, travel, entertainment, lifestyle and expos |
| TJ | Transaction Junction Proprietary Limited |
| touch points | Devices through which consumers are able to purchase Blue Label products and services |
| TPC | The Prepaid Company Proprietary Limited |
| TPPC | The Post Paid Company Proprietary Limited |
| transactional services | Includes money transfers, payments of bills and the like |
| unbanked | People without bank accounts |
| underbanked/ badly banked | People with poor access to mainstream financial services, such as banks and therefore rely on alternative financial services or alternatively people with bank accounts who do not make effective use of the broader services offered by the bank – they merely deposit and withdraw cash from their accounts |
| UniPIN | Universal PIN for prepaid electricity |
| USSD | Unstructured supplementary service data |
| value added | Measure of wealth the Group has created in its operation by “adding value” to the cost of products and services |
| VAS | Value-added services |
| Viamedia | Viamedia Proprietary Limited |
| virtual distributor | Distribution of e-tokens of value in electronic format |
| virtual prepaid airtime | Airtime top-up in an electronic format |
| WAP | Wireless application protocol |
| WASP | Wireless application service provider |
| WASPA | Wireless Application Service Providers Association |
| ZOK | ZOK Cellular Proprietary Limited |