| WORDS |
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DEFINITION |
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| AEON |
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Blue Label's proprietary switch through which all transactional capability is accessed |
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| Act/The Act/ Companies Act |
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Companies Act No. 71 of 2008, as amended from time to time |
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| AEON EVD |
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Is the Aeon Electronic Voucher Distribution platform, it is a central repository in which Electronic (or Virtual) Stock is housed. It gets referenced by other internal platforms like EVMS, AMS and AEON |
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| APS |
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Africa Prepaid Services |
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| APSN |
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Africa Prepaid Services Nigeria |
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| ARCC |
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Audit, Risk and Compliance Committee |
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| ARPU |
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Average revenue per user |
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| B2B |
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Business-to-business, a commercial transaction between businesses |
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| B2C |
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Business-to-consumer, a commercial transaction between a business and a consumer |
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| B-BBEE |
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Broad-based black economic empowerment |
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| BLD |
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Blue Label Distribution Proprietary Limited |
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| BLM |
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Blue Label Mexico S.A. de C.V. |
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| BLT |
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Blue Label Telecoms Limited |
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| Blue Label |
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Blue Label Telecoms Limited |
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| Blue Label Telecoms |
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Blue Label Telecoms Limited |
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| BoBo |
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Bill on Behalf of |
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| BOD |
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Board of directors |
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| BPO |
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Business Process Outsourcing |
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| Bulk printing |
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Ability to print bulk vouchers |
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| CDMA |
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Code division multiple access network |
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| CEO |
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Chief Executive Officer |
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| CIO |
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Chief Information Officer |
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| Company |
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Blue Label Telecoms Limited |
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| Content aggregator |
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An organisation which gathers web content and applications from different online sources for re-use and resale |
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| COO |
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Chief Operations Officer |
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| CPA |
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Consumer Protection Act |
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| CRC |
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Customer relation consultant |
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| CRM |
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Customer relationship management |
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| CSI |
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Corporate social investment |
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| CSP |
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Customer Service Points |
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| CSR |
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Corporate social responsibility |
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| Developing economies |
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A term generally used to describe a nation with a low level of material wellbeing (not to be confused with third world countries). Since no single definition of the term developed country is recognised internationally, the levels of development may vary widely within so-called developing countries, with some developing countries having high average standards of living |
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| Disintermediation |
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Reduction in the use of intermediaries between network operators and consumers |
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| Distribution channels |
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For Blue Label, our distribution channels include retail and wholesale outlets, petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs, corporates and independents (Mom and Pop Stores) |
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| DTI |
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Department of Trade and Industry |
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| EBITDA |
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Earnings before interest, taxes, depreciation and amortisation |
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| EEC |
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Employment Equity Committee, which reports into the Social, Ethics and Transformation Committee |
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| EFT |
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Electronic funds transfer |
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| EMV compliant |
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The global standard for inter-operability of chip cards, POS terminals and automatic teller machines |
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| Emerging economies |
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Nations with social or business activity in the process of rapid growth and industrialisation |
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| e-tokens |
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Electronic tokens – a form of electronic cash used for secure transactions |
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| Exco |
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Executive Committee |
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| FAQ |
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Frequently asked questions |
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| FD |
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Financial Director |
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| FMCG |
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Fast-moving consumer goods |
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| FQUN |
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Fully qualified user name |
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| GPS |
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Global positioning system |
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| GRC |
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Governance, risk and compliance |
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| GRI |
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Global Reporting Initiative. Established in 1997, with the mission of designing globally applicable guidelines for the preparation of enterprise-level, sustainable development reports |
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| Group |
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Blue Label Telecoms Limited and its subsidiaries, associates and joint ventures |
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| IC |
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Investment Committee |
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| ICT |
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Information, Communications and Technology |
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| IDMe |
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A life-saver product available internationally as a 24-hour panic button via your cell phone |
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| Intelligent transport |
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Toll roads, bus and train prepaid ticketing |
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| Interconnect fees |
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Charges associated with calls terminated between two different operators (networks) |
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| IP |
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Intellectual property |
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| IRCC |
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Internal Risk and Compliance Committee |
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| ISO |
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Independent sales organisation |
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| IT |
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Information technology |
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| JAVA |
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Java is a programming language and computing platform |
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| JSE |
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JSE Limited |
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| JV |
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Joint venture |
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| King III |
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The King Report on Governance for South Africa 2009 including the King Code of Governance Principles for South Africa 2009 |
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| Kiosk |
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An area, usually within a retail outlet, which is dedicated to transactions for Blue Label products and services |
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| KPA |
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Key performance area |
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| KPI |
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Key performance indicator |
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| KPMG |
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KPMG Services Proprietary Limited |
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| LBS |
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Location-based services |
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| Listings Requirements |
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Listings Requirements of the JSE Limited, as amended from time to time |
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| M&A |
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Mergers and acquisitions |
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| mms |
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Multimedia messaging service |
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| MOI |
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Memorandum of Incorporation |
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| Money remittances |
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The ability to transfer money to another individual without a bank account |
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| NaaS |
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Network as a Service |
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| NERA |
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National Empowerment Rating Agency |
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| NFC |
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Near Field Communications |
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| NPCI |
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National Payments Corporation of India, the national transactions switch |
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| OHSA |
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The Occupational Health and Safety Act no 85 of 1993 |
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| OTA |
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Over the air |
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| Oxigen/Oxigen India |
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Oxigen Services India |
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| PaaS |
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Platform as a Service |
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| pCommerce |
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Prepaid Commerce |
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| Physical prepaid airtime |
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Prepaid vouchers that are available as physical items |
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| PIN |
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Personal identity number |
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| PINless top-up |
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E-token recharge directly to mobile phone via a POS device |
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| POP |
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Points of presence |
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| POPI |
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Protection of Personal Information Bill |
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| POS |
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Point of sale, usually a place or a device |
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| PowerPin Voucher |
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Off-line prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities |
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| PwC |
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PricewaterhouseCoopers Inc. |
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| Q&A |
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Questions and answers |
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| R&D |
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Research and development |
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| RNC |
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Remuneration and Nomination Committee |
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| RUIM (or R-UIM) |
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Re-usable Identification Module; removable ID chip for cellular phones extends the GSM SIM card to CDMA phones and networks |
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| SaaS |
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Software as a Service |
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| SAPO |
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South African Post Office |
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| SBI |
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State Bank of India, the second largest commercial bank in India |
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| SED |
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Socio-economic development |
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| Shop-in-shop |
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An area within a retail outlet which is allocated to transactions for Blue Label products and services |
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| SIM card |
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Subscriber Identification Module card |
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| SMS |
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Short message service |
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| Spaza Shop |
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An informal convenience outlet |
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| SRI Index |
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Socially Responsible Investment (SRI) Index |
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| SSETA |
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Services Sector Education and Training Authorities |
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| Telco |
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Telecommunications |
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| Ticketing |
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Bus, train and airline ticketing, as well as for events and entertainment |
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| Total number of employees |
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Total number of employees includes all permanent and temporary employees and excludes terminated employees, Non-Executive Directors and employees at international associates and joint ventures |
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| Touch points |
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Devices through which consumers are able to purchase Blue Label products and services |
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| TPC |
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The Prepaid Company Proprietary Limited |
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| TPPC |
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The Post Paid Company Proprietary Limited |
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| Transactional services |
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Includes money transfers, payments of bills and the like |
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| Unbanked |
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People without bank accounts |
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| Under-banked |
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People with poor access to mainstream financial services, such as banks and therefore rely on alternative financial services or alternatively people with bank accounts who do not make effective use of the broader services offered by the bank – they merely deposit and withdraw cash from their accounts |
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| UniPIN |
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Universal PIN for prepaid electricity |
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| USSD |
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Unstructured supplementary service data |
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| Value added |
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Measure of wealth the Group has created in its operation by “adding value” to the cost of product and services |
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| VAS |
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Value added services |
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| Virtual distributor |
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Distribution of e-tokens of value in electronic format |
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| Virtual prepaid airtime |
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Airtime top-up in an electronic format |
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| WAP |
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Wireless Application Protocol |
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| WASP |
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Wireless Application Service Provider |
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| WASPA |
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Wireless Application Service Providers’ Association |
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| ZOK |
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ZOK Cellular Proprietary Limited |
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