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Careers

At Blue Label Telecoms, we’re impressed by character, dedication and perseverance as much as we are impressed with qualifications and experience. #TeamBlu players have the tenacity, courage and passion for achieving results without trampling fellow team members to get where they’re going. Our industry faces rapid change, all the time. If you’re resilient and adaptable, you’ll thrive on the fast-paced world we operate in.

We encourage you to have fun and find your purpose while always keeping an eye on the prize. “The prize?”, you might ask - will always be our strive for customer-centricity. If you are an innovator, an optimist, an agent of change, then we want you on our side! We want agile, collaborative thinkers who can evaluate, investigate, and communicate their way through any snags and problems - people who understand that businesses are built on the entrepreneurial spirit of each and every one of us.

We are looking for individuals to build relationships and who are not only in it for the ‘now’. Our team spirit is built on integrity, honesty and respect. We firmly believe that skills and knowledge can be acquired, but it is fundamentally your aspiration to succeed that will forge the pathway to greatness.

Are you TeamBlu?

Support Analyst


REPORTS TO:
Service Manager Core Systems
DIVISION:
Blue Label Distribution - Sandton
Location / Operation:
Blue Label Distribution - Johannesburg Gauteng South Africa
APPLICATION CLOSING DATE:
Friday, 23 April 2021

Qualifications

  • Post graduate qualification in Information Technology or similar

EXPERIENCE

  • Minimum 4 years’ experience in similar role

Primary purpose of the role is to lead the operational support of the production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability.

Technical Support

  • Effective resolution of escalated issues via thorough root cause analysis and effective resolution and / or providing concise reporting.
  • Internal change requests are submitted and followed up on for repeated requests or issues
  • Provide 2nd and 3rd level support functions for the real-time environment
  • Ensure production platforms are reviewed periodically and maintenance and housekeeping is performed Identify enhancements to improve supportability, operability and performance of systems
  • Maintain the internal servers and perform day-to-day IT admin tasks
  • Track and report on incidents Conduct SQL scripting and DB maintenance
  • Work independently to troubleshoot all support requests and follow escalation policies
  • Implementations of software and patches

Customer Service

  • Provide after-hours support according to a standby schedule
  • Provide resolution for support requests to customers, according to the Service Level Agreement
  • Configure, troubleshoot, isolate, repair, and resolve all customer issues
  • Ensure effective communication of planned and unplanned outages to customers within SLA.
  • Ensure alerts or escalations to Tech Ops are resolved timeously and communicated to requestors within SLA.
  • Establish and maintain a positive professional relationship with customers
  • Prepare and conduct customer training as requested
  • Adherence to SLA to ensure consistent and predictable service delivery
  • Support tactical and strategic goals of the operations team
  • Provide training and mentoring for support team members, including escalated support requests

Self-Management

  • Set an example through personal quality and productivity standards and ways of working with others.
  • Demonstrate consistent application of internal procedures.
  • Plan and prioritise, demonstrating abilities to manage competing demands.
  • Demonstrate abilities to anticipate and manage change.
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.
Experience:
  • Minimum 4 years’ experience in similar role


Minimum qualifications
  • Post graduate qualification in Information Technology or similar


Behavioural attributes
  • Customer Focus
  • Instills Trust
  • Cultivates Innovation
  • Collaborates
  • Situational Adaptability
  • Business Insight
  • Manages Complexity
  • Plans and Aligns
  • Balances Stakeholders
  • Ensures Accountability
  • Collaborates
  • Cultivates Innovation
  • Customer Focus
  • Instills Trust
  • Situational Adaptability
  • Tech Savvy



Apply Now:

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BE EXCEPTIONAL #TEAMBLU

EMPLOYEE BENEFITS

  • Smartfunder
  • Absa Bank
  • GIB (provident fund)
  • Hotels and Wine discounts
  • Grayston Pharmacy Deliveries

Your family matters to you, so they are important to us too, many of our benefit programs are aimed at supporting you and your loved ones through life's various stages.

  • My Run
  • Physio
  • Healthy Company

Our employees' physical, mental, emotional & financial health is one of our priorities. We promote a healthy, balanced lifestyle by bringing various healthy initiatives to the workplace.

QUALITY OF WORK

We offer exciting and challenging work which encourages innovation and out of the box thinking.

CULTURE & LEADERSHIP

  • Blue Blood
  • CLA Values awareness and engagement
  • Communication from Leadership, desk drop

We are a fun and family orientated environment that values high performance through, transparency, collaboration and customer centricity.

We create a fun filled environment where people feel passionate, safe, valued and cared for. We treat each other with respect and operate with authenticity and integrity!

Our employees have the opportunity to engage with communities the company supports through identified events and initiatives.

We offer competitive compensation that rewards high performance.