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Job Information
Job title
Data Quality Analyst X2
Job grade
Junior
Location / Operation
Blue Label Distribution - Johannesburg Gauteng South Africa
Department
Blue Label Distribution - Sandton
Job reports to
Master Data Manager, BIPM
Job Purpose

The incumbent is accountable to identify and resolve data quality problems. The incumbent will form part of a core contact center team, dedicated to establishing data quality standards and processes and to operationalize the new standard for the new Blue Label Distribution Customer Interaction Centre. This requires the incumbent to partner with various IT and business teams and functions to ensure the correction of data issues across the systems utilized by the group. The incumbent is also responsible to provide assistance to the contact center teams in this regard where necessary.

Responsibilities

Data exception identification:

  • Identify data quality problems, interpret data and analyze the results using statistical techniques.

Data quality improvement:

  • Improve data quality by providing ongoing reports on the effects of different strategies and observe any trends or issues to raise with senior management

Data management maturity growth:

  • Data Innovation / Data management process improvements, by implementing databases for more effective data collection, as well as performing data analytics and other strategies to optimize the efficiency and quality of the data being collected.

Data quality tracking:

  • Tracking of quality improvements

Data quality standards:

  • Maintain data quality standards by designing and developing reporting solutions

Customer Service:

  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation,
  • To embody the “customer is king” philosophy

Collaboration:

  • The ability to work in conjunction with other internal and external parties towards the achievement of a common goal.
Requirements of the Job
Experience
  • If no post-matric certification, specialized experience must be double that of the amount of years to obtain a relevant qualification.
  • Minimum 3 years+ applicable experience in data analytics
  • Experience working with Master Data Management or Data Quality tools and software.
  • Microsoft Excel advance
  • Contact Centre experience (advantageous)
Minimum qualifications
  •  Matric Certificate
  •  Bachelor’s degree
Competencies / Behaviour
  • Proficient in data quality toolsets
  • Excellent Analytical skills
  • Excellent Microsoft Excel skills.
  • Basic understanding on data interrogation writing SQL queries (mysql / Microsoft SQL / pervasive sql)
  • CRM and Telephony systems knowledge preferred
  • General knowledge of systems integration methods and requirements
  • Data management best-practice
Behavioural attributes

Behaviors

  • Energy       
  • Passion     
  • Respect for others.
  • Honest and Fair
  • Creativity   
  • Entrepreneurial Orientation
  • Positive Attitude     
  • Courage     
  • Tenacity     
  • Achieves Results    

Essential

  • Evaluating problems
  • Investigate Issues
  • Creating innovation
  • Building Relationships
  • Communicating Information
  • Providing Leadership
  • Showing Resilience
  • Adjusting to change
  • Giving Support
  • Processing Details
  • Structuring Tasks
  • Driving success

Leadership

  • Judgment
  • Strategy
  • Execution and Results
  • Customer centered
  • Planning and Improvement
  • Influence and Communicate
  • Ethics and Compliance
  • Adaptability
Closing date for applications
Saturday, 1 September 2018

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