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Job Information
Job title
PUTCO Team Lead (Marabastad/ Kwaggafontein)
Job grade
Junior
Location / Operation
Blue Label Distribution - Johannesburg Gauteng South Africa
Department
Blue Label Distribution
Job reports to
Operations Manager
Job Purpose

Provide supervisory support and oversight of the daily running of the BLD Putco Ticketing Operations at the Ticketing sites.

Responsibilities

Opening and Closing of the BLD Putco Ticket Site and security inspections carried out on all persons:

  • Responsible for opening and or closing the BLD Putco Ticket Site as per shift requirement.
  • Ensure that all BLD staff entering the premises need to be body searched  and have their bags searched by a security guard when entering and leaving the site
  • Ensure all money needs to be declared to the security guard and documented and signed for in the declaration
  • Ensure all bags, money bags (purses and wallets) and cell phones need to be placed in a locker provided on the site
  • Be present and observe the security search of items (bags, cell phone and money).
  • Observe the removal of the items from the locker by the cashier, the placement back in the locker, or when the employee is leaving the premises.

Cashier shift activities supervised:

  • Allocation of ticket stock (quantity of 200) by serial number to the cashier.
  • Responsible for the opening and closing serial number of the issued stock is recorded on the daily stock sheet.
  • The supervisor and the cashier sign that the stock was issued and received respectively.
  • Ticket stock, cash float and cash draw , float bad and float bag seal are issued to cashier and signed for by both parties
  • Responsible for issuing and signing for of additional ticket stock to cahier as and when required during the shift
  • End of shift, print report to be printed by the supervisor.

Shift reconciliations performed daily:

  • Responsible for the reconciliation of the shift report with the cash dropsafe deposit slips, the ticket stock serial numbers returned, and the shift untendered report.
  • Responsible for reconciliation of the cash float
  • Ensure all issues with the previous days recons, that require supervisor attention are brought to the attention of the supervisor Operations Financial Manager
  • All previous day  reconciliation issues need to be closed out the following day between the Operations Financial Manager, the required supervisor and tech ops

Ticket Stock Management:

  • Weekly counting of ticket stock in the branch before the opening of the shift.
  • Ensure all ticket stock is kept in the safe, which is kept locked at all times.
  • Ensure all new delivered tickets to the branch, is receipted in the ticket stock register and signed for.
  • Filling of stock count in the stock register.
  • Prepare for Bi-weekly audits which will be conducted on site by Operations Financial Manager
  • Responsible for all ticket stock orders placed, delivery and receipting and recording processes must followed.

Ticket Stock Cancellation Process:

  • Validation of all transaction requests (tickets that printed, or tickets that did not print, but the transaction was completed), that require cancelling through referring to untendered reports, or  tech ops before being actioned

Customer Interaction:

  • Customer query resolution
  • Daily face to face interaction with customers
  • Respond to customer queries and escalate where necessary

Self-Management:

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritize, demonstrating abilities to manage competing demands
  • Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
  • Continuous learning and self-development
Requirements of the Job
Experience
  • 3 years Proven working experience in a  retail supervisory or sales environment
  • Experience in people management
Minimum qualifications
  • Matric Essential
Competencies / Behaviour
  • Excellent verbal and written communication skills
  • Good customer engagement ability
  • Strong self-management capability
  • Quick learner
  • Basic mathematical and accounting knowledge
  • Analytical Skills
  • Admin
Behavioural attributes

Behaviors

  • Respect for others.
  • Honesty and Integrity
  • Positive Attitude
  • Achieves Results

Essential

  • Evaluating problems
  • Investigate Issues
  • Building Relationships
  • Communicating Information
  • Providing Leadership
  • Showing Resilience
  • Giving Support
  • Processing Details
  • Structuring Tasks
  • Driving success

 

Closing date for applications
Wednesday, 14 August 2019

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