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Job Information
Job title
Technical Support Consultant - Mpumalanga
Job grade
Junior
Location / Operation
Blue Label Distribution - Mpumalanga
Department
Blue Label Distribution
Job reports to
Regional Manager
Job Purpose

The incumbent is responsible for the installation, maintenance and repair of various BLD devices as well as training clients in the use of these devices and its associated software at the client’s premises.

Responsibilities

Device Installations

  • Installations of BLD transacting device equipment performed as per processes and standards defined

Customer Staff Training

  • Provide device and product training to all relevant customer staff members after installations have been completed

Customer device / software queries  resolved

  • Provide telephonic consultation - troubleshoot over the phone first before going in to see the client
  • Provide on site device maintenance and / orrepairs
  • Replacement / swop out devices where necessary

Financial Procedure and Controls – (Asset and Spares Management)

  • Ensure that all stock allocations and movements are managed according to the BLD process
  • Month end device stock count processes are performed in accordance with the BLD month end stock procedures

Customer Service

  • All customer requests for device / software support activitiesare performed and closed out within the prescribed SLA
  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation,
  • To embody the “customer is king” philosophy

Collaboration

  • The ability to work in conjunction with other internal and external parties towards the achievement of a common goal.

Self-Management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

 

Requirements of the Job
Experience
  • 2 years experience
Minimum qualifications
  • Matric Certificate
  • A+ Certificate
  • A + Essential (Advantageous)
  • N+ Certificate (Advantageous)
  • SQL Certificate (Advantageous)
  • Customer Relations Certificate (Advantageous)
Competencies / Behaviour
  • Basic Microsoft Word/Excel
  • Basic understanding of Networking
  • Business planning & execution
  • Detailed, orientated and able to handle multiple tasks at one time
  • High level Technical understanding
  • Incumbent must have a good command of the English Language
  • Incumbent must have a valid driver’s license
  • Prioritizes workload and meets deadlines for a variety of marketing "deliverables"
  • Problem solving skills
  • Professional
  • Results orientated
  • Self-motivated and able to work as a member of a team
  • Service orientated
  • Negotiation Skills
Behavioural attributes
  • Driven        
  • Passion     
  • Respect for others.
  • Honesty and Integrity
  • Entrepreneurial Orientation
  • Positive Attitude
  • Achieves Results
  • Accountability
  • Proactive
  • Reliability and responsible
Closing date for applications
Wednesday, 14 August 2019

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