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Job Information
Job title
Business Partner Hub (Port Elizabeth)
Job grade
Mid Level
Location / Operation
Blue Label Distribution - Eastern Cape
Department
Blue Label Distribution- Eastern Cape (Garden Route)
Job reports to
Regional Manager
Job Purpose

The Business Partner Hub leads the penetration of the main market within the region via the Hub-and-Spoke model by actively sourcing profitable and sustainable 3rd parties to operate as hub traders to Blue Label Distribution and servicing them

Responsibilities

Key Responsibility Areas

Hub Support and Management

  • Manage, in partnership with the hub, the activation of the hub whilst assisting with establishing processes and controls within the hub to ensure ongoing sustainability and profitability. 
  • Perform regular sales and service support visits to the hub to drive: 
    • Ongoing operational excellence within the hub
    • opportunities to grow the customer base and / or growth within existing customers
    • assist in servicing downstream merchants
    • launch of new products
    • promotions and
    • strong governance adherence (through a market audit process)
    • Serve as the ‘escalation point’ for merchants or downstream customers who have not had technical or commercial queries resolved.
  • Regular follow up and support with all technical issues.
  • Ensure that correct and timeous information is shared with the Hub Management
  • Manage all aspects of the budget throughout the project when assigning a new hub
  • Adhere to selection criteria for the hub and drive profitability

Training and Development

  • Provides training to the hub and its personnel to equip them with the necessary knowledge to provide a support service to their downstream market:
    • Product (including starter packs) and device knowledge, and
    • foundational business practices (i.e. KPI management, reporting usage, customer service)
  • Governance around RICA processes
  • Full process training on all aspect of business operation within Blue Label; including how to log a call, device swop etc.  
  • Report training and how to interpret said reports

Business Development and Growth

  • Provides guidelines to the hub in how to identify potential downstream customers from an existing customer base, as well as on the process of performing a prospecting function to identify new customers that are not currently associated with the hub
  • Drive individual performance to achieve stretch goals and targets
  • Build customer growth by displaying a clear understanding of the competitor

Marketing

  • Arranges BLD support with the hub’s launch day and coordinates the provision of the correct marketing material, devices, starter packs and consumables for all downstream merchants as well as the hub itself.  Educates the hub on the required use of marketing material in the different facilities, and the ongoing replenishment processes.

Logistics

  • Accountable for ordering all required electronic devises and ensuring they are delivered to the correct location.
Requirements of the Job
Experience
  • At least 4 years’ experience in a customer facing role
Minimum qualifications
  • Matric
  • 3-year marketing/Sales Diploma or equivalent
Competencies / Behaviour
  • Detailed understanding of BLD escalation processes and other relevant internal processes.  
  • Some familiarity with legal contracts is required:  specifically the ability to understand the scope and overall intent of contracts in order to explain them to customers.
  • Demonstrated experience in successfully negotiating with customers
  • Demonstrated experience in providing first line technical problem solving for digital devices.  
  • Advanced knowledge of operating systems and accounting processes in order to provide a competent level of trouble shooting in this area. 
  • Advanced knowledge of the market, competitors and associated risks
  • Advanced product knowledge must be developed immediately in order to pass on this expertise to the customer.  Proven experience in leveraging product knowledge to enhance the commercials of both BLD and the customer – specifically in the improvement of their cash flow.
  • RICA process knowledge would be strongly preferred 
  • Entrenched knowledge with proven experience in cold calling process principles and marketing processes
  • A history of applying deep business acumen to problem solving and relaying it downstream for action
Behavioural attributes
  • Excellent communication skills
  • Present themselves in a professional manner
  • Willing to work outside of official business hours
  • Open to relocation and extensive travel
  • A strong influencer
  • Show agility in communicating across different organizational levels and departments
  • High energy and a strong customer service orientation
  • Ability to coordinate and collaborate across 20 different hubs that in turn, manage up to 4000 customers
  • Strong analytical skills and the ability to action insights
  • High levels of accountability including solid self-management, results-orientation and a passion for placing the customer first
  • A history of Honesty and Integrity to build and entrench Trust both within and outside the business
  • Ability to coach and mentor individuals within and outside the organization
Closing date for applications
Thursday, 30 May 2019

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