LATEST NEWS:  
22 Feb 2018: Blue Label Telecoms earnings b...  |  14 Feb 2018: Making the cut...

Careers

Job Information
Job title
Customer Relationship Consultant (Gauteng)
Job grade
Mid Level
Location / Operation
Blue Label Distribution - Johannesburg Gauteng South Africa
Department
Blue Label Distribution - Sandton
Job reports to
Regional Manager
Job Purpose

The incumbent is responsible for identifying new customers and businesses for sales opportunities. The Customer Relationship Consultants’ aim is to build and maintain existing relationships as a retention strategy; developing and promoting the Company and its various offerings, and market any new developments to existing and potential clients.

Responsibilities
  • Ensure all, new business acquisition and revenue targets set by the business, within your territory are achieved.
  • Grow existing customer base revenues through wider product mix.
  • Maintain and grow key relationships within the merchant base serviced by Sales Operations.
  • To embody the “customer is king” philosophy.
  • Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business.
  • Ensure that all existing clients are visited at least once during each structured call cycle
  • Ensure consistent up selling and cross selling of existing products to clients
  • Ensure any ad hoc promotional activity is executed as per sales operations briefs
  • New Business acquisitions.
  • Discuss with merchant their profit margins and monitored sales transactions as well as make comparisons over the previous months to optimise opportunities for profit (reports sent by Head office).
  • Adhere to existing client call cycle
  • Ensure at client retention targets are met by retaining at least 90%.
  • Provide support to internal and external clients regarding the following
  • Operational queries
  • Technical queries
  • Financial queries
  • Ensure all calls are recorded and resolved.
  • Ensure clients are made aware when they are not achieving required profit margins.
  • Ensure that training is given to clients on all new installations.
  • Ensure Point of Sales Material, such as posters etc,  is given to clients giving information about the new products and the Company.
  • Give refresher training during call cycle when required.
  • Ensure that your client receives training.
  • Communicate with the clients regarding new products available, and on the market.
  • Report on Competitor activity
  • Review weekly sales report and RED Flag anomalies.
Requirements of the Job
Experience
  • 2 Years + marketing and sales experience
Minimum qualifications
  • Grade 12 with Matric certificate
  • Relevant tertiary qualification
  • Sound knowledge of business principles, 
  • Sales/ Diploma or Degree in Marketing an advantage
  • Incumbent must have a valid driver’s license
Competencies / Behaviour
  • Familiar with the purpose and composition of Service Level Agreements
  • Microsoft Office: Advanced Excel, Word and Power point skills
Behavioural attributes
  • Business planning & execution
  • Demonstrates initiative with a results orientation
  • Detailed, orientated and able to handle multiple tasks at one time
  • Excellent written and verbal communications
  • Good business acumen
  • Good interpersonal skills
  • Good organization skills
  • High level Technical understanding
  • Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously
  • Presentation skills
  • Prioritizes workload and meets deadlines for a variety of marketing "deliverables"
  • Strong analytical, technical and mathematical abilities
Closing date for applications
Thursday, 30 May 2019

Apply Now
Please fill in all the * mandatory fields
Are you an internal candidate, external candidate or a referral candidate? *
Internal   External   Referral
First name *
Surname *
Telephone
Cell
E-mail *
Are you a South African citizen?
Yes   No
Area you live in
If not a South African citizen do you have a work permit?
Yes   No
ID / Passport / Work Permit number
Date of birth
Expected salary
Current salary
Are you currently working in the same role?
Yes   No
If so, how many years have you spent in the role?
Do you have your own transport?
Yes   No
Do you have a valid driver's licence?
Yes   No
When can you start?
Qualifications
Experience
Letter of motivation
Upload your CV:
(Only PDF, Word Doc, Excel and PowerPoint files allowed)
Please confirm the information entered is true and correct.

 Previous page

MEET Our Team

Mark and Brett Levy, Joint CEOs

Our Board


UPCOMING Events

  View all events