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Job Information
Job title
Product Manager – Bill Payments
Job grade
senior
Location / Operation
Cigicell - Johannesburg Gauteng South Africa
Department
Cigicell
Job reports to
COO
Job Purpose

The Product Manager will be responsible for managing the Bill Payment product from a Cigicell perspective as well as the execution throughout the product lifecycle i.e. from conception to product withdrawal; including gathering and prioritizing product and customer requirements as well as sales and tender submissions and proposals. The Product Manager will work closely with the Sales team, Operations team as well as the Finance team to ensure revenue and customer satisfaction. The Product Manager’s function also includes ensuring that the product supports the overall strategy and goals of the Company. The Product Manager will be responsible for the end to end implementation and the management of every product iteration. 

Responsibilities

Manage product life cycle stages i.e. conceive, plan, develop, qualify, launch, deliver and withdrawal, inclusive of the following elements:

  • Develop new products and solutions
  • Gather market research and market intelligence
  • Gather and document business requirements 
  • Analyse business and technology requirements 
  • Process design and mapping 
  • Compile take-to-market strategies 
  • Compile product strategies and roadmaps 
  • Perform product feasibility studies 
  • Customer insight pertaining to channel requirements, as well as end user requirements. 
  • Product Testing 
  • Prepare product forecasts and management reporting

Manage commercial product offerings along with Cigicell executive team:

  • Maintain a solid commercial understanding of current products 
  • Along with the Executive team, must present commercial models to EXCO for approval 
  • Work with external 3rd parties to assess partnerships 
  • Work with internal product partners/providers 

Oversee, and promote product sales

  • Provide the sales team with the necessary technical expertise to enable them to sell the product 
  • Ensure the sales team has necessary marketing material 
  • Act as a point of first reference for all product related enquiries and support – facilitate the Sales process

Research and Development

  • Research and analyze market conditions
  • Identify key competitor and consumer trends
  • Articulate market requirements and opportunities
  • Identify opportunities for product innovation and product enhancement

Project Management

  • Project manage existing and new products during Product Life Cycle which includes, Product Scoping, Product Development, Product Testing, Legal, Support, Product Implementation

Product Marketing

  • Develop and assist Marketing Manager with go to market Strategy and Product Launch and Product Awareness
  • Liaise with PR and Marketing Manager to promote product 
  • Support sales and marketing with the necessary product knowledge and technical expertise and product collateral.
  • Conduct product presentations
  • Develop sales tools and sales training material
  • Provide input for marketing collateral development
  • Supply sales with latest research and marketing information
  • Drive ongoing improvement in sales and profitabilit

Customer Care

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services:
  • To embody the “customer is king” philosophy
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service proces
Requirements of the Job
Experience
  • 5  years + applicable experience
  • Project Management
  • Numerical Background 
  • Strong Technical Competence
  • Computer Technology
Minimum qualifications
  • Matric
  • Project Management Qualification
Competencies / Behaviour
  • Marketing  Management skills
  • Project Management
  • Problem Solving
  • Detail
  • Business Knowledge
  • Industry awareness
  • Innovation
  • Complexity
  • Strong MS Excel Proficiency
  • Strong MS PowerPoint Proficiency 
Behavioural attributes
  • Organising
  • Results driven
  • Flexibility
  • Self-control
  • Stress Tolerance
  • Tenacity
  • Communication
  • Negotiations
  • Team Work
  • Self-management
  • Marketing  Resources
  • Project Resources
  • Time management
  • Energy
  • Self-control
  • Attention to detail
  • Integrity
  • Independen

 

Closing date for applications
Thursday, 16 May 2019

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