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Job Information
Job title
Technical Support X2 (Centurion)
Job grade
Junior
Location / Operation
Panacea Mobile - Gauteng South Africa
Department
Panacea Mobile
Job reports to
Operations Manager
Job Purpose

You will be responsible for assisting clients with issues via a ticketing system, email and telephone, as well as helping to maintain good delivery rates to all destinations through multiple gateways and suppliers as well as Monitoring various gateways, assisting clients and internal staff that have logged tickets telephonically or via the ticketing system, drawing reports and training on the gateway where necessary

Responsibilities

Support

  • Monitoring systems
  • Escalation of system failure
  • Creation of accounts
  • Customer support
  • Follow-up
  • Effective and monitored high levels of communication with customers
  • Updating pricing and routes

Communication

  • Customer
  • Developers
  • Finance (Billing)
  • Sales
  • Escalation to networks

Collaboration

  • The ability to work in conjunction with other internal and external parties towards the achievement of a common goal.

Customer service

  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation,
  • To embody the “customer is king” philosophy
Requirements of the Job
Experience

2 years experience 

Minimum qualifications
  • Matric
  • Relevant Certificate in Information Systems (Engineering)
  • Short course/training in Customer service/support/relations
Competencies / Behaviour
  • Linux competency
  • Have relevant customer support experience
  • Working knowledge of Support software
  • Working knowledge of documentation practices
  • Microsoft Office Suite
Behavioural attributes
  • Good communication skills
  • Good problem solving skills
  • Self starter
  • Self starter
  • Passion for technology
Closing date for applications
Thursday, 28 March 2019

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