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Job Information
Job title
Administrator X3 Months Fixed Term(Sandton)
Job grade
Junior
Location / Operation
Blue Label Connect - Gauteng South Africa
Department
Blue Label Connect
Job reports to
Administration Manger
Job Purpose

Main job purpose is to provide a professional Administration Service to the company.

Responsibilities

Key Responsibility Areas

Query Resolution

  • High quality resolution of queries logged either by email or CRM system.
  • Ensuring all queries are resolved within turnaround time agreed with client’s i.e Edcon; Dealers
  • Escalation system errors or high priority queries to supervisor or manager.
  • Effective follow-ups with clients to bring final closure to queries with no repeats.

Retention and Investigation

  • Effective retention of client base by reducing number of cancellations processed.
  • Effective investigation of query to prevent unnecessary refunds and cancellations

Customer Education

  • Assisting customers with information regarding pricing, products and services offered by the Company.

Customer Service

  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation,
  • To embody the “customer is king” philosophy
Requirements of the Job
Experience
  • 1 year+ preferably telecoms experience
Minimum qualifications
  • Matric / Grade 12
Competencies / Behaviour
  • MS Outlook
  • Basic MS Word and Excel    
Behavioural attributes
  • Proficiency in email communication
  • Good writing skills
  • Excellent telephone etiquette
  • Attitude of customer centricity
  • Good time-management
  • Good prioritization
  • Problem-solving capabilities
  • Ability to work independently as well as within a team
  • Ability to work under pressure
  • Must be willing to work flexible hours
  • Good attitude
  • Good attendance
Closing date for applications
Friday, 8 March 2019

Apply Now
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Date of birth
Expected salary
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If so, how many years have you spent in the role?
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When can you start?
Qualifications
Experience
Letter of motivation
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