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Job Information
Job title
Business Development Manager (Sandton)
Job grade
Mid Level
Location / Operation
Cigicell - Johannesburg Gauteng South Africa
Job reports to
Business Development Executive
Job Purpose

The purpose of this position is to build and retain business relations with customers.

  • Ensure understanding of industry.
  • Ensure understanding of competitors.
  • Monitor regulatory changes.
  • Develop & provide input to marketing material.
  • Develop a ‘seamless” launching strategy with no reduction in service delivery.
  • Identify municipalities in area of responsibility.
  • Establish “what if” scenarios for each municipality.
  • Do back ground checks on municipalities.
  • Set up appointments.
  • Propose ’fit for purpose” solutions.
  • Preparation of tender documents - Submission, Attend briefing meeting,Follow-up.
  • Ensure discussions are on-going.
  • “Farm” & develop sustainable client relationships.
  • Ensure planned social interactions are taking place (Sports events etc.)
  • Act as “Face of Cigicell”.
  • Ensure in-depth knowledge of each client.
  • Ensure actively involved in customer relations (e.g. Golf days etc)
  • Build sustainable relationships.
  • Ensure awareness of electronic and telephonic queries.
  • Evaluate problem - Sort out, Escalate if required.
  • Ensure effective resolution - Follow-up,Provides feedback.

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services:

  • To embody the “customer is king” philosophy
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service process

The ability to work in conjunction with other internal and external parties towards the achievement of a common goal.

  • Demonstrates respect for the opinions of others
  • Identifies and pushes for solutions in which all parties can benefit
  • Helps and supports fellow employees in their work to contribute to overall University success
  • Keeps people informed and up-to-date
  • Shares information and own expertise with others to enable them to accomplish group goals


Requirements of the Job

3 years + applicable experience

Minimum qualifications
  • Project Management: Extensive Business Development
Competencies / Behaviour
  • Advanced Business Development Management skills
  • Project Management
  • Problem Solving
  • Analysis, Detail
  • Business Knowledge
  • Industry awareness
  • Innovation
  • Complexity
Behavioural attributes
  • Organising
  • Results driven
  • Flexibility
  • Self-control
  • Stress Tolerance
  • Tenacity
  • Communication
  • Negotiations
  • Team Work
  • Self-management
  • Computer Technology
  • Business Development Resources
  • Time management
  • Energy
  • Self-control
  • Attention to detail
  • Integrity
  • Independent
Closing date for applications
Friday, 15 February 2019

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