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Job Information
Job title
Technical Support Consultant (Cape Town)
Job grade
Junior
Location / Operation
Blue Label Distribution - Western Cape South Africa
Department
Blue Label Distribution
Job reports to
Regional Manager
Job Purpose

The incumbent is responsible for the installation, maintenance and repair of various BLD devices as well as training clients in the use of these devices and its associated software at the client’s premises.

Responsibilities

Key Responsibility Areas

Core Functions:

Vehicle Stock Control

  • CRM & Resco. Stock Management: Managing the Forecasted Stock Distribution to all Regions and Minimum Stock Volumes per Region and per CRC/TSC. Achieve the set Accuracy Percentage Average over a 3 month (Quarterly) Period measured on a Monthly Basis. Monthly - 15th of the Month in Arrears.

Speed to Market

  • Call Compliance: Monthly Evaluation over a 3 month Period. Staff require to complete the minimum daily, weekly and monthly calls as stipulated in the Monthly Cyclical Brief. Monthly - 15th of the Month in Arrears

CRM Cases Management

  • Call Compliance: Closure of CRM Cases that have been successfully addressed and completed. As per the set SLA as set out in the Monthly Cyclical Brief. Monthly - 15th of the Month in Arrears.

 Training

  • Training given to all clients on installations made. Different sets of training manuals for the different terminals need to be given to the merchants (online and batch terminals). Give training on the software and hardware of the terminals. Provide further assistance in effectively using the machine and let them practice on their own. Ensure Cashiers – basic training; supervisors – more detailed training is needed. Ensure Supervisor training – banking details need to be accurate and the supervisors need to know how to make payment when necessary. Ensure that there are shortcuts on the customer’s computers for easier access to the system.

Special Projects

  • Produce a Portfolio of Evidence for all Special Projects. Quarterly Measured

None Core Functions:

  • General filing as and when required
  • Liaise with call centre regarding logging of calls
Requirements of the Job
Minimum qualifications
  • Matric Certificate
  • A+ Certificate
  • A + Essential (Advantageous)
  • N+ Certificate (Advantageous)
  • SQL Certificate (Advantageous)
  • Customer Relations Certificate (Advantageous)
Competencies / Behaviour
  • Basic Microsoft Word/Excel
  • Basic understanding of Networking
  • Technically Orientated
Behavioural attributes

The incumbent displays the following competencies:

  • Ability to take Initiative
  • Ability to work within a Team
  • Attention to detail
  • Business Knowledge
  • Conflict Management
  • Customer Service
  • Dependability
  • Excellent Communication Skills
  • Independence
  • Industry Awareness
  • Integrity
  • Management of Material Resources
  • Management of Personnel Resources
  • Organised
  • Perseverance
  • Problem solving ability
  • Responsible
  • Self confidence
  • Self management
  • Stress tolerance
  • Technical and software expertise
  • Time Management
  • Using Equipment and Tools
  • Work unsupervised
Closing date for applications
Monday, 18 March 2019

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