Trade Controller 6 Months Fixed Term X2 (Mpumalanga)
Location / Operation
Blue Label Distribution - Mpumalanga
Blue Label Distribution
Job reports to
Business Partner Hub
To effectively penetrate and retain customers within the informal market through various activities.
Key Performance Area
Core Activities & Accountabilities
New Business Development
Identification of a viable merchant
Initial monitoring and support of spokes signed up by hubs
Coordinate and facilitate a Hub launch day to drive awareness within the community
Demonstrate the use of marketing material usage to merchants
Provide training to the hub regarding available reporting and the effective use of reporting
The contractual sign up and facilitation of the required documentation
Training of merchant on devices, products and legislative requirements
Post activation of merchant: the follow up and support of the merchant for a limited period to ensure merchant can independently trade
Responsible to manage a team of foot soldiers that will canvas new business and sign up suitable merchants to trade as Blue Label customers.
Transport team from a specific pick up point, to an area within the market that will be focussed on for the day
Post Activation Support
Corrective action in the event of merchant non-performance (i.e. uplift the device or re-train customer)
Completion of tracking documents and the use of available reporting
Customer retention calls and visits to ensure the ongoing successful trading of customers
Resolution of customer queries
Engage with the Customer Interaction Centre to hand-over the successfully activated and trading merchant for ongoing client management
Ensure all contractual documents are submitted and processed accurately and timeously to the relevant Branch Administrator
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements of the Job
1 – 2 years’ experience as a Trader or similar in the informal market preferred
National Senior Certificate
Competencies / Behaviour
(Detail the requirements for monthly /annual / long-term planning required in this position. State the type of plan, the time horizon of the plan and the nature of the incumbent’s involvement.
Specific: Performance or supervision of multiple activities which are specific as to objective and content. There is a requirement to interact with co-workers and maintain an awareness of related activities.
Delegated Freedom to Act (Indicate the major independent decisions to be made by this position)
Controlled: Subject to instructions and established work routines, under close supervision.
Level of Complexity(Describe the most challenging or complex parts of the job)
Patterned: Similar situations requiring solution by the discriminating choice between known alternatives.
Respect for others.
Honest and Fair
Adjusting to change
Execution and Results
Ethics and Compliance
Good customer engagement ability
Strong self-management capability
Ability to manage a team
Physical fit due to nature of role
Strong administrative skills
Solid reporting capability
Knowledge of foreign national trader community
Basic mathematical knowledge
Special conditions or requirements of the Job
Valid Driver’s License
Proficient in more than one language excluding English and Afrikaans