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Job Information
Job title
Trade Controller 6 Months Fixed Term X2 (Mpumalanga)
Job grade
Junior
Location / Operation
Blue Label Distribution - Mpumalanga
Department
Blue Label Distribution
Job reports to
Business Partner Hub
Job Purpose

To effectively penetrate and retain customers within the informal market through various activities.

Responsibilities
  • Key Performance Area
  • Core Activities & Accountabilities
  • New Business Development
  • Identification of a viable merchant 
  • Initial monitoring and support of spokes signed up by hubs
  • Coordinate and facilitate a Hub launch day to drive awareness within the community
  • Demonstrate the use of marketing material usage to merchants
  • Provide training to the hub regarding available reporting and the effective use of reporting
  • The contractual sign up and facilitation of the required documentation
  • Training of merchant on devices, products and legislative requirements
  • Post activation of merchant:  the follow up and support of the merchant for a limited period to ensure merchant can independently trade

Team Management

  • Responsible to manage a team of foot soldiers that will canvas new business and sign up suitable merchants to trade as Blue Label customers.
  • Transport team from a specific pick up point, to an area within the market that will be focussed on for the day

Post Activation Support

  • Corrective action in the event of merchant non-performance (i.e. uplift the device or re-train customer)
  • Completion of tracking documents and the use of available reporting
  • Customer retention calls and visits to ensure the ongoing successful trading of customers
  • Resolution of customer queries
  • Engage with the Customer Interaction Centre to hand-over the successfully activated and trading merchant for ongoing client management
  • Ensure all contractual documents are submitted and processed accurately and timeously to the relevant Branch Administrator

   Self-Management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements of the Job
Experience
  • 1 – 2 years’ experience as a Trader or similar in the informal market preferred

 

Minimum qualifications

 

  • Matric
  • National Senior Certificate
Competencies / Behaviour
  • Planning Horizon
  • (Detail the requirements for monthly /annual / long-term planning required in this position.  State the type of plan, the time horizon of the plan and the nature of the incumbent’s involvement.
  • Specific: Performance or supervision of multiple activities which are specific as to objective and content. There is a requirement to interact with co-workers and maintain an awareness of related activities.
  • Delegated Freedom to Act (Indicate the major independent decisions to be made by this position)
  • Controlled: Subject to instructions and established work routines, under close supervision.
  • Level of Complexity (Describe the most challenging or complex parts of the job)
  • Patterned: Similar situations requiring solution by the discriminating choice between known alternatives.
Behavioural attributes

Behaviors

  • Energy       
  • Passion     
  • Respect for others.
  • Honest and Fair
  • Creativity   
  • Entrepreneurial Orientation
  • Positive Attitude     
  • Courage     
  • Tenacity     
  • Achieves Results    

Essential

  • Evaluating problems
  • Investigate Issues
  • Creating innovation
  • Building Relationships
  • Communicating Information
  • Providing Leadership
  • Showing Resilience
  • Adjusting to change
  • Giving Support
  • Processing Details
  • Structuring Tasks
  • Driving success

Leadership

  • Execution and Results
  • Customer centered
  • Planning
  • Communicate
  • Ethics and Compliance
  • Adaptability

Functional Competencies

  • Good customer engagement ability
  • Strong self-management capability
  • Ability to manage a team
  • Physical fit due to nature of role
  • Strong administrative skills
  • Solid reporting capability
  • Quick learner
  • Knowledge of foreign national trader community
  • Basic mathematical knowledge
  • Courage     
  • Tenacity     
  • Achieves Results    
Special conditions or requirements of the Job
  • Valid Driver’s License
  • Proficient in more than one language excluding English and Afrikaans
Closing date for applications
Thursday, 28 February 2019

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