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Job Information
Job title
Data Quality Analyst(Randburg)
Job grade
Mid Level
Location / Operation
Blue Label Distribution - Johannesburg Gauteng South Africa
Department
Blue Label Distribution
Job reports to
Continous Improvement Manager - CIC
Job Purpose

The incumbent is accountable to identify and resolve data quality problems. The incumbent will form part of a core contact center team, dedicated to establishing data quality standards and processes and to operationalize the new standard for the new Blue Label Distribution Customer Interaction Centre. This requires the incumbent to partner with various IT and business teams and functions to ensure the correction of data issues across the systems utilized by the group. The incumbent is also responsible to provide assistance to the contact center teams in this regard where necessary.

Responsibilities

Key Responsibility Areas

Core Functions:

• Identify, compare, and resolve data quality problems

• Evaluate large dataset for quality and accuracy

• Determine business impact level for data quality issues.

• Work through queues of data quality issues identified by system users.

• Work with business users and master data team to correct data quality errors.

• Determine root cause for data quality errors and make recommendations for long-term solutions.

• Research and determine scope and complexity of issue so as to identify steps to fix issue.

• Develop process improvements with business analysts to enhance overall data quality.

• Develop and execute data cleanup measures.

• Maintain a record of original data and corrected data.

• Ensure adherence to data quality standards.

• Resolve all internal data exceptions in timely and accurate manner.

• Identify areas of improvement to achieve data quality.

• Analyze, query and manipulate data according to defined business rules and procedures.

Non-Core Functions:

  • Delegation of work
  • Formulating data governance policies.
Requirements of the Job
Experience
  • Minimum 3 years+ applicable experience
  • Experience working with Master Data Management or Data Quality tools and software.
Minimum qualifications
  • Higher Education: Matric Certificate
  • Tertiary: Bachelor’s degree
  • If no post-matric certification, specialized experience must be double that of the amount of years to obtain a relevant qualification.
Competencies / Behaviour
  • Proficient in data quality toolsets
  • Excellent Analytical skills
  • Excellent Microsoft Excel skills.
  • Basic understanding on data interrogation writing SQL queries (mysql / Microsoft SQL / pervasive sql)
  • CRM and Telephony systems knowledge preferred
  • General knowledge of systems integration methods and requirements
  • Data management best-practice
Behavioural attributes

The incumbent displays the following competencies:

  • Deadline driven
  • Achievement Driven
  • Flexibility
  • Initiative
  • Integrity
  • Responsibility
  • Stress Tolerance
  • Tenacity
  • Communication
  • Conflict Management
  • Co-ordination of activities
  • Analysis
  • Business process knowledge
  • Judgment
  • Planning and organizing
  • Problem solving
  • Acting with confidence
  • Self-motivated
  • Working with computer technology
  • Working with data/number
  • Number facility
  • Adaptability
  • Self-Control
  • Dependability
  • Independence
Closing date for applications
Saturday, 6 April 2019

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