Glossary
| WORDS | DEFINITION |
| Aadhaar | The 12-digit ID card, issued by the Unique Identification Authority of India (UIDAI) |
| Act / the Act / Companies Act | The South African Companies Act, No 71 of 2008, as amended from time to time |
| ADR | American Depository Receipts |
| AEON | The Blue Label Telecoms Group’s proprietary switch, through which all transactional capability is accessed |
| AEON EVD | The AEON Electronic Voucher Distribution platform; a central repository in which electronic (or virtual) stock is housed; it gets referenced by other internal platforms like EVMS, AMS and AEON |
| Agnostic | In the context of IT, agnostic refers to hardware or software that is generalised so that it is inter-operable among various systems. |
| API | Application Programming Interface; allowing for direct integration from the customer to the Group’s messaging platforms |
| APS | Africa Prepaid Services |
| APSN Africa | Prepaid Services Nigeria |
| ARCC | The Audit, Risk and Compliance Committee of the board of directors of the Blue Label Telecoms Group |
| ARPU | Average Revenue Per User |
| AVM | Automated Voice Messaging |
| B2B | Business-to-business, a commercial transaction between businesses |
| B2B2C | Business-to-business-to-consumer, combining B2B and B2C for a complete product or service transaction |
| B2C | Business-to-consumer, a commercial transaction between a business and a consumer |
| Badly banked | See under-banked |
| B-BBEE | Broad-Based Black Economic Empowerment |
| BLD | Blue Label Distribution Proprietary Limited |
| BLDS | Blue Label Data Solutions Proprietary Limited |
| BLE | Blue Label Engage Proprietary Limited |
| Blu Approved | Blu Approved is the consumer facing brand which represents Blue Label Distribution; it represents a stamp of approval which acknowledges that Blue Label Distribution endorses the products and services offered as well as the merchant vending them; and it is a visual brand that drives consumers to an approved merchant where they can be sure of receiving a full bouquet of products and services |
| BLM (Mexico) | Blue Label Mexico S.A. de C.V. |
| BLTG / Blue Label / Blue Label Telecoms | Blue Label Telecoms Group Proprietary Limited |
| BoBo | Bill on Behalf of |
| BOD | Board of Directors of the Blue Labe Telecoms Group |
| BPO | Business Process Outsourcing |
| Bulk printing | Ability to print bulk vouchers |
| WORDS | DEFINITION |
| CDMA | Code Division Multiple Access network |
| CEO | Chief Executive Officer |
| CIO | Chief Information Officer |
| Company | Blue Label Telecoms Group Proprietary Limited |
| Content aggregator | An organisation that gathers web content and applications from different online sources for reuse and resale. |
| COO | Chief Operations Officer |
| CPA | Consumer Protection Act |
| CRC | Customer Relation Consultant |
| CRM | Customer Relationship Management |
| CSA | Cricket South Africa |
| CSI | Corporate Social Investment |
| CSP | Customer Service Points |
| CSR | Corporate Social Responsibility |
| Data cleansing | Updating and verification of consumer information |
| Developing economy | A nation with a relatively low level of material wellbeing; since no single definition of the term “developed country” is recognised internationally, the levels of development may vary widely from one definition to another, with some nations that are classed as developing economies having comparatively high average standards of living |
| Digitise | Meaning to be turned into a form that can be processed by a computer |
| Disintermediation | Reduction in the use of intermediaries between network operators and consumers |
| Distribution channels | The Blue Label Telecoms Group’s distribution channels include retail and wholesale outlets, convenience stores at petrol stations, informal retail outlets, individual merchants, corporates and independent business owners |
| DTI | Department of Trade and Industry, South Africa |
| WORDS | DEFINITION | ||||||
| EBITDA | Earnings Before Interest, Taxes, Depreciation and Amortisatio | ||||||
| ECNS/ECS | Electronics Communications Network Services (ECNS) and Electronics Communications Services (ECS) as in the Electronic Communications Act of 2005 ECNS and ECS that require a class license include, but are not limited to:
|
||||||
| EEC | The Blue Label Telecoms Group’s Employment Equity Committee, which reports into the Social, Ethics and Transformation Committee | ||||||
| EFT | Electronic Funds Transfer | ||||||
| EMV compliant | The global standard for inter-operability of chip cards, POS terminals and automatic teller machines | ||||||
| Emerging economies | Nations with social or business activity in the process of rapid growth and industrialisation | ||||||
| EST | Electronic Sell Through | ||||||
| e-tokens | Electronic tokens – a form of electronic cash used for secure transactions | ||||||
| Exco | The Blue Label Telecoms Group’s Executive Committee | ||||||
| FAQ | Frequently Asked Question | ||||||
| FD | Financial Director | ||||||
| FIDS | Forensic Intelligence Data Solutions Proprietary Limited | ||||||
| FMCG | Fast Moving Consumer Goods | ||||||
| FQUN | Fully Qualified User Na |
| WORDS | DEFINITION |
| GPS | Global Positioning System |
| GRC | Governance, Risk and Compliance |
| GRI | Global Reporting Initiative; this is an international independent standards organisation that helps businesses, governments, and the like to evaluate how they impact on climate change, corruption, human rights and to report on sustainable development in terms of standardised guideline |
| Group | Blue Label Telecoms Group Proprietary Limited and its subsidiaries, associates and joint ventures |
| GSM | Global Standard for Mobile communication |
| HTML | Hypertext Markup Language |
| HTTP | Hypertext Transmission Protocol |
| Hybrid contract | The contract types are FFP and Cost Plus Award Fee |
| WORDS | DEFINITION |
| IBC | Inside Back Cover |
| IC | The Blue Label Telecoms Group’s Investment Committee |
| ICASA | The Independent Communications Authority of South Africa, which is the regulator for the South African communications sector |
| ICT | Information and Communications Technolog |
| IDMe | A cell phone based 24 hour emergency panic butto |
| Intelligent transport | Toll roads, and bus and train prepaid ticketing |
| Interconnect fees | Charges associated with calls terminated between two different operators (networks) |
| IP | Intellectual Property |
| IRCC | The Blue Label Telecoms Group’s Internal Risk and Compliance Committee |
| ISO | Independent Sales Organisation |
| IT | Information Technology |
| IVR | Interactive Voice Response |
| JAVA | A programming language and computing platform |
| JSE | Johannesburg Stock Exchange Limited |
| JSON | JavaScript Object Notification |
| JV | Joint Venture |
| King III | The King Report on Governance for South Africa, 2009; including the King Code of Governance Principles for South Africa, 2009 |
| Kiosk | An area, usually within a retail outlet, which is dedicated to transactions for the products and services of the Blue Label Telecoms Group |
| KPA | Key Performance Area |
| KPI | Key Performance Indicator |
| KPMG | KPMG Services Proprietary Limited |
| LBS | Location Based Services |
| Listings Requirements | Listings Requirements of the JSE Limited, as amended from time to tim |
| Long numbers | 11 or 16 digit numbers that are allocated and used in a similar way to short codes. Useful for creating awareness of a business |
| LSM | Living Standards Measure |
| WORDS | DEFINITION |
| M&A | Mergers and Acquisitions |
| m-commerce | Buying and selling of goods and services via mobile phones and other handheld devices |
| MMS | Multimedia Messaging Service |
| MNO | Mobile Network Operator |
| MOI | Memorandum of Incorporation of Incorporation |
| Money remittances | The ability to transfer money to another individual without a bank account |
| NaaS | Network as a Service |
| NAV | Net Asset Value |
| NC | Nomination Committee, part of the Blue Label Telecoms Group’s Remuneration and Nomination Committee |
| NERA | National Empowerment Rating Agency, South Africa |
| NFC | Near Field Communications is a short range wireless technology that makes use of interacting electromagnetic radio fields instead of the typical direct radio transmissions; it is appropriate for applications where a physical touch, or something very close to it, is required in order to maintain security. |
| NPCI | National Payments Corporation of India, the national transactions switch |
| OHSA | The Occupational Health and Safety Act, No 85 of 1993, South Africa |
| OTA | Over The Air |
| Oxigen/Oxigen India | Oxigen Services (India) Private Limited |
| PaaS | Platform as a Service |
| pCommerce | Prepaid Commerce |
| Pay-as-you-go | A system of meeting costs as they arise or paying for a service before it is used |
| PCM | Please Call me |
| Physical prepaid airtime | Prepaid vouchers that are available as physical items |
| PIN | Personal Identity Number |
| PINless top-up | An e-token recharge directly to mobile phone via a point of sale (POS) device |
| POP | Points of Presence |
| POPI | Protection of Personal Information Act, no 4 of 2013, South Africa |
| POS | Point of Sale, usually a place or a device |
| PowerPin Voucher | Offline prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities |
| Proprietary technology | Proprietary technology means that we develop our trusted and proven technological platforms in house at the Blue Label Telecoms Group, and do not rely on external providers |
| PwC | PricewaterhouseCoopers Inc |
| WORDS | DEFINITION |
| Q&A | Questions and Answers |
| R&D | Research and Development |
| RBT | Ring Back Tone |
| RC | Remuneration Committee, part of the Blue Label Telecoms Group’s Remuneration and Nomination Committee |
| RMCS | Retail Mobile Credit Specialists Proprietary Limited, South Africa |
| RNC | The Blue Label Telecoms Group’s Remuneration and Nomination Committee |
| RUIM / R-UIM | Reusable Identification Module; a removable ID chip for cellphones that extends the GSM SIM card to CDMA phones and networks |
| SaaS | Software as a Service |
| SAICA | South African Institute of Chartered Accountants |
| SAPO | South African Post Office |
| SBI | State Bank of India, the second largest commercial bank in India |
| SED | Socio-Economic Development |
| Shop-in-shop | An area within a retail outlet, which is allocated to transactions for the products and services of the Blue Label Telecoms Group |
| Short Code | A shortened number identifier most often used as a brand or a quick way to drive consumer take-up for marketing or services |
| SIM card | Subscriber Identification Module Card |
| SMS | Short Message Service |
| SMPP | Short Message Peer-to-Peer |
| Spaza Shop | An informal convenience outlet |
| SRI Index | Socially Responsible Investment (SRI) Index |
| SSETA | Services Sector Education and Training Authority, South Africa |
| Short Code | A shortened number identifier most often used as a brand or quick way to drive consumer take up for marketing or services |
| STS Compliant | Standard Transfer Specification Compliant; a standard regarding the manufacture of prepaid meters and the vending of prepaid vouchers |
| SVOD | Streaming Video On Demand |
| Switching | Turn off or on |
| WORDS | DEFINITION |
| Telco | Telecommunications |
| Ticketing | Bus, train and airline ticketing, as well as ticketing for events and entertainment |
| Touch points | Devices through which consumers are able to purchase the products and services of the Blue Label Telecoms Group |
| TPC | The Prepaid Company Proprietary Limited |
| TPPC | The Post Paid Company Proprietary Limited |
| Transactional services | Includes money transfers, payments of bills and the like |
| TVOD | Transactional Video On Demand |
| Unbanked | People without bank accounts |
| Under-banked / Badly banked | People with poor access to mainstream financial services like banks, and who therefore rely on alternative financial services; alternatively people with bank accounts who do not make effective use of the broader services offered by the bank – they merely deposit and withdraw cash from their accounts |
| UniPIN | Universal PIN for prepaid electricity |
| USSD | Unstructured Supplementary Service Data |
| WORDS | DEFINITION |
| Value added | The measure of wealth that the Blue Label Telecoms Group has created in its operation by “adding value” to the cost of products and services |
| VAS | Value Added Services |
| Viamedia | Viamedia Proprietary Limited |
| Virtual distributor | The distribution of e-tokens of value in electronic format |
| Virtual prepaid airtime | Airtime top-up in an electronic forma |
| WAP | Wireless Application Protocol |
| WASP | According to www.waspa.org.za WASP stands for Wireless Application Service Provider and that usually this abbreviation is used to refer to an independent company with links to a network operator or all the major network operators that provides its customers with web-based access to various services from wireless devices |
| WASPA | Wireless Application Service Providers’ Association, South Africa. See www.waspa.org.za |
| Web-service | Web-based integration capability |
| White-label | A product or service produced by one company (the producer) that other companies (the marketers) rebrand to make it appear as if they had made it |
| ZOK | ZOK Cellular Proprietary Limited |
