Cigicell - Assuring Revenue for Utilities


At Cigicell, we partner with municipalities to grow and protect their revenue while providing prepaid electricity and water services that make a difference in people’s lives

Our turnkey systems are smart meter compatible and STS compliant, and conform to the reporting requirements of the South African Auditor General. We manage the supply of free basic electricity and water, as well as incline block tariffs, which allow higher rates to be charged for higher consumption levels. In addition, we have the capacity to alert the municipality of any leakages in the water or electricity supply network. We use smartphone technology to carry out ongoing meter audits for prepaid customers, especially those who are indicated as non-purchasing customers. We assist with data cleansing and with the geo-coding of customer databases on heat maps.

Our predictive analytics evaluate customer buying-patterns and are able to notify each customer when they need to top up their prepaid accounts. In addition, we are able to provide emergency electricity top-up tokens based on the risk profile of a given customer using USSD.

Our systems allow for the upfront purchasing of bulk electricity or water supplies. This helps with the Utility’s cash flow. We are also able to assist with public participation and communication campaigns aimed at encouraging Utility payment, using radio, newspapers, SMS and MMS.

At Cigicell, we have the largest available footprint of retail and banking partners. These include Pick ‘n Pay, Shoprite, Spar, most garage stores, all major banks, and many independent shops and spazas. Our extended reach means that getting your UniPIN voucher is convenient and hassle free.

Our points of service offer real-time connections to municipal billing systems to facilitate bill payments, and we are able to send mobile statements directly to the consumer. Customers can pay via their phones using credit cards and EFT.  We also offer online payment portals for each Utility, that can be configured to offer the same look and feel of each particular Utility and that allow payment via credit card and EFT.

    Contact details:

  • +27 011 523 3000
  • 75 Grayston Drive (Corner of Grayston Drive & Benmore Drive) Morningside Extension 05, Sandton, Johannesburg, South Africa


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