Aadhaar The 12-digit ID card, issued by the Unique Identification Authority of India (UIDAI)
Act / the Act / Companies Act The South African Companies Act, No 71 of 2008, as amended from time to time
ADR American Depository Receipts
AEON The Blue Label Telecoms Group’s proprietary switch, through which all transactional capability is accessed
AEON EVD The AEON Electronic Voucher Distribution platform; a central repository in which electronic (or virtual) stock is housed; it gets referenced by other internal platforms like EVMS, AMS and AEON
Agnostic In the context of IT, agnostic refers to hardware or software that is generalised so that it is inter-operable among various systems.
API Application Programming Interface; allowing for direct integration from the customer to the Group’s messaging platforms
APS Africa Prepaid Services
APSN Africa Prepaid Services Nigeria
ARCC The Audit, Risk and Compliance Committee of the board of directors of the Blue Label Telecoms Group
ARPU Average Revenue Per User
AVM Automated Voice Messaging
B2B Business-to-business, a commercial transaction between businesses
B2B2C Business-to-business-to-consumer, combining B2B and B2C for a complete product or service transaction
B2C Business-to-consumer, a commercial transaction between a business and a consumer
Badly banked See under-banked
B-BBEE Broad-Based Black Economic Empowerment
BLD Blue Label Distribution Proprietary Limited
BLDS Blue Label Data Solutions Proprietary Limited
BLE Blue Label Engage Proprietary Limited
Blu Approved Blu Approved is the consumer facing brand which represents Blue Label Distribution; it represents a stamp of approval which acknowledges that Blue Label Distribution endorses the products and services offered as well as the merchant vending them; and it is a visual brand that drives consumers to an approved merchant where they can be sure of receiving a full bouquet of products and services
BLM (Mexico) Blue Label Mexico S.A. de C.V.
BLTG / Blue Label / Blue Label Telecoms Blue Label Telecoms Group Proprietary Limited
BoBo Bill on Behalf of
BOD Board of Directors of the Blue Labe Telecoms Group
BPO Business Process Outsourcing
Bulk printing Ability to print bulk vouchers
CDMA Code Division Multiple Access network
CEO Chief Executive Officer
CIO Chief Information Officer
Company Blue Label Telecoms Group Proprietary Limited
Content aggregator An organisation that gathers web content and applications from different online sources for reuse and resale.
COO Chief Operations Officer
CPA Consumer Protection Act
CRC Customer Relation Consultant
CRM Customer Relationship Management
CSA Cricket South Africa
CSI Corporate Social Investment
CSP Customer Service Points
CSR Corporate Social Responsibility
Data cleansing Updating and verification of consumer information
Developing economy A nation with a relatively low level of material wellbeing; since no single definition of the term “developed country” is recognised internationally, the levels of development may vary widely from one definition to another, with some nations that are classed as developing economies having comparatively high average standards of living
Digitise Meaning to be turned into a form that can be processed by a computer
Disintermediation Reduction in the use of intermediaries between network operators and consumers
Distribution channels The Blue Label Telecoms Group’s distribution channels include retail and wholesale outlets, convenience stores at petrol stations, informal retail outlets, individual merchants, corporates and independent business owners
DTI Department of Trade and Industry, South Africa
EBITDA Earnings Before Interest, Taxes, Depreciation and Amortisation
ECNS/ECS Electronics Communications Network Services (ECNS) and Electronics Communications Services (ECS) as in the Electronic Communications Act of 2005
ECNS and ECS that require a class license include, but are not limited to:
Electronic communication networks of district municipality or local municipal scope operated for commercial purposes
Community broadcasting and low power services whether provided free to air or by subscriptions
Such other services as may be prescribed, that the Authority finds do not have significant impact on socio-economic development
EEC The Blue Label Telecoms Group’s Employment Equity Committee, which reports into the Social, Ethics and Transformation Committee
EFT Electronic Funds Transfer
EMV compliant The global standard for inter-operability of chip cards, POS terminals and automatic teller machines
Emerging economies Nations with social or business activity in the process of rapid growth and industrialisation
EST Electronic Sell Through
e-tokens Electronic tokens – a form of electronic cash used for secure transactions
Exco The Blue Label Telecoms Group’s Executive Committee
FAQ Frequently Asked Question
FD Financial Director
FIDS Forensic Intelligence Data Solutions Proprietary Limited
FMCG Fast Moving Consumer Goods
FQUN Fully Qualified User Name
GPS Global Positioning System
GRC Governance, Risk and Compliance
GRI Global Reporting Initiative; this is an international independent standards organisation that helps businesses, governments, and the like to evaluate how they impact on climate change, corruption, human rights and to report on sustainable development in terms of standardised guideline
Group Blue Label Telecoms Group Proprietary Limited and its subsidiaries, associates and joint ventures
GSM Global Standard for Mobile communication
HTML Hypertext Markup Language
HTTP Hypertext Transmission Protocol
Hybrid contract The contract types are FFP and Cost Plus Award Fee
IBC Inside Back Cover
IC The Blue Label Telecoms Group’s Investment Committee
ICASA The Independent Communications Authority of South Africa, which is the regulator for the South African communications sector
ICT Information and Communications Technology
IDMe A cell phone based 24 hour emergency panic button
Intelligent transport Toll roads, and bus and train prepaid ticketing
Interconnect fees Charges associated with calls terminated between two different operators (networks)
IP Intellectual Property
IRCC The Blue Label Telecoms Group’s Internal Risk and Compliance Committee
ISO Independent Sales Organisation
IT Information Technology
IVR Interactive Voice Response
JAVA A programming language and computing platform
JSE Johannesburg Stock Exchange Limited
JSON JavaScript Object Notification
JV Joint Venture
King III The King Report on Governance for South Africa, 2009; including the King Code of Governance Principles for South Africa, 2009
Kiosk An area, usually within a retail outlet, which is dedicated to transactions for the products and services of the Blue Label Telecoms Group
KPA Key Performance Area
KPI Key Performance Indicator
KPMG KPMG Services Proprietary Limited
LBS Location Based Services
Listings Requirements Listings Requirements of the JSE Limited, as amended from time to tim
Long numbers 11 or 16 digit numbers that are allocated and used in a similar way to short codes. Useful for creating awareness of a business
LSM Living Standards Measure
M&A Mergers and Acquisitions
m-commerce Buying and selling of goods and services via mobile phones and other handheld devices
MMS Multimedia Messaging Service
MNO Mobile Network Operator
MOI Memorandum of Incorporation of Incorporation
Money remittances The ability to transfer money to another individual without a bank account
NaaS Network as a Service
NAV Net Asset Value
NC Nomination Committee, part of the Blue Label Telecoms Group’s Remuneration and Nomination Committee
NERA National Empowerment Rating Agency, South Africa
NFC Near Field Communications is a short range wireless technology that makes use of interacting electromagnetic radio fields instead of the typical direct radio transmissions; it is appropriate for applications where a physical touch, or something very close to it, is required in order to maintain security.
NPCI National Payments Corporation of India, the national transactions switch
OHSA The Occupational Health and Safety Act, No 85 of 1993, South Africa
OTA Over The Air
Oxigen/Oxigen India Oxigen Services (India) Private Limited
PaaS Platform as a Service
pCommerce Prepaid Commerce
Pay-as-you-go A system of meeting costs as they arise or paying for a service before it is used
PCM Please Call me
Physical prepaid airtime Prepaid vouchers that are available as physical items
PIN Personal Identity Number
PINless top-up An e-token recharge directly to mobile phone via a point of sale (POS) device
POP Points of Presence
POPI Protection of Personal Information Act, no 4 of 2013, South Africa
POS Point of Sale, usually a place or a device
PowerPin Voucher Offline prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities
Proprietary technology Proprietary technology means that we develop our trusted and proven technological platforms in house at the Blue Label Telecoms Group, and do not rely on external providers
PwC PricewaterhouseCoopers Inc
Q&A Questions and Answers
R&D Research and Development
RBT Ring Back Tone
RC Remuneration Committee, part of the Blue Label Telecoms Group’s Remuneration and Nomination Committee
RMCS Retail Mobile Credit Specialists Proprietary Limited, South Africa
RNC The Blue Label Telecoms Group’s Remuneration and Nomination Committee
RUIM / R-UIM Reusable Identification Module; a removable ID chip for cellphones that extends the GSM SIM card to CDMA phones and networks
SaaS Software as a Service
SAICA South African Institute of Chartered Accountants
SAPO South African Post Office
SBI State Bank of India, the second largest commercial bank in India
SED Socio-Economic Development
Shop-in-shop An area within a retail outlet, which is allocated to transactions for the products and services of the Blue Label Telecoms Group
Short Code A shortened number identifier most often used as a brand or a quick way to drive consumer take-up for marketing or services
SIM card Subscriber Identification Module Card
SMS Short Message Service
SMPP Short Message Peer-to-Peer
Spaza Shop An informal convenience outlet
SRI Index Socially Responsible Investment (SRI) Index
SSETA Services Sector Education and Training Authority, South Africa
Short Code A shortened number identifier most often used as a brand or quick way to drive consumer take up for marketing or services
STS Compliant Standard Transfer Specification Compliant; a standard regarding the manufacture of prepaid meters and the vending of prepaid vouchers
SVOD Streaming Video On Demand
Switching Turn off or on
Telco Telecommunications
Ticketing Bus, train and airline ticketing, as well as ticketing for events and entertainment
Touch points Devices through which consumers are able to purchase the products and services of the Blue Label Telecoms Group
TPC The Prepaid Company Proprietary Limited
TPPC The Post Paid Company Proprietary Limited
Transactional services Includes money transfers, payments of bills and the like
TVOD Transactional Video On Demand
Unbanked People without bank accounts
Under-banked / Badly banked People with poor access to mainstream financial services like banks, and who therefore rely on alternative financial services; alternatively people with bank accounts who do not make effective use of the broader services offered by the bank – they merely deposit and withdraw cash from their accounts
UniPIN Universal PIN for prepaid electricity
USSD Unstructured Supplementary Service Data
Value added The measure of wealth that the Blue Label Telecoms Group has created in its operation by “adding value” to the cost of products and services
VAS Value Added Services
Viamedia Viamedia Proprietary Limited
Virtual distributor The distribution of e-tokens of value in electronic format
Virtual prepaid airtime Airtime top-up in an electronic forma
WAP Wireless Application Protocol
WASP According to WASP stands for Wireless Application Service Provider and that usually this abbreviation is used to refer to an independent company with links to a network operator or all the major network operators that provides its customers with web-based access to various services from wireless devices
WASPA Wireless Application Service Providers’ Association, South Africa. See
Web-service Web-based integration capability
White-label A product or service produced by one company (the producer) that other companies (the marketers) rebrand to make it appear as if they had made it
ZOK ZOK Cellular Proprietary Limited