BLUE LABEL INTEGRATED ANNUAL REPORT 2011
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Glossary

  AEON   Blue Label's proprietary switch through which all transactional capability is accessed
  AEON EVD   Is the Aeon Electronic Voucher Distribution platform, it is a central repository in which Electronic (or Virtual) Stock is housed. It gets referenced by other internal platforms like EVMS, AMS and AEON
  AIDS   Acquired Immune Deficiency Syndrome
  Amazon EC2   Amazon Elastic Compute Cloud (EC2) is a web service that provides resizable computing capacity in the cloud; allowing users to obtain and configure capacity with minimal effort
  API   Application Programming Interface
  APS   Africa Prepaid Services (Pty) Ltd
  APSN   Africa Prepaid Services Nigeria Ltd
  ARCC   Audit, Risk and Compliance Committee
  ARPU   Average revenue per user
  AoA   Articles of Association
  BBBEE   Broad-based Black Economic Empowerment
  BLD   Blue Label Distribution (Pty) Ltd
  BLT   Blue Label Telecoms Limited
  Blue Label   Blue Label Telecoms Limited
  Blue Label Telecoms   Blue Label Telecoms Limited
  BoBo   Bill on Behalf of
  BPO   Business Process Outsourcing
  Bulk printing   Ability to print bulk vouchers
  Brics   Emerging markets of Brazil, Russia, India, China and South Africa
  CDMA   Code division multiple access network
  CES   Comm Express Services (Pty) Ltd
  Companies Act   Companies Act 71 of 2008
  company   Blue Label Telecoms Limited
  Content aggregator   An organisation that gathers web content and applications from different online sources for reuse and resale
  CRM   Customer Relationship Management
  CSI   Corporate Social Investment
  CSP   Customer Service Points
  CSR   Corporate Social Responsibility
  Developing economies   A term generally used to describe a nation with a low level of material well-being (not to be confused with third-world countries). Since no single definition of the term developed country is recognised internationally, the levels of development may vary widely within so-called developing countries, with some developing countries having high average standards of living
  Digital immigrant   A person who grow up without technology and adopted it later
  Digital native   A person for whom digital technologies already existed when they were born, and hence has grown up with digital technology such as computers, the Internet, mobile phones and MP3s
  Disintermediation   Margin squeeze
  Distribution channels   For Blue Label, our distribution channels include retail and wholesale outlets, petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs, corporates and independents (Mom and Pop Stores)
  DTI   Department of Trade and Industry
  DTI CoGP   Department of Trade and Industry's Code of Good Practice
  EB   An Exabyte, equal to 1 billion Gigabytes or 1 000 000 000 000 000 000 bytes.
  EBITDA   Earnings before interest, taxes, depreciation and amortisation
  EE   Employment equity
  Emerging economies   Nations with social or business activity in the process of rapid growth and industrialisation
  e-tokens   Electronic tokens – a form of electronic cash used for secure transactions
  Exco   Executive Committee
  FMCG   Fast-moving consumer goods
  FQUN   Fully Qualified User Name
  GPS   Global Positioning System
  GRI   Global Reporting Initiative
  group   Blue Label Telecoms Limited and its subsidiaries, associates and joint ventures
  IARCS   Internal Audit, Risk and Control Services
  IC   Investment Committee
  ICT   Information, Communications and Technology
  Intelligent transport   Toll roads, bus and train prepaid ticketing
  Interconnect fees   Charges associated with collecting and delivering calls between two different operators (networks)
  IP   Intellectual Property
  IRCC   Internal Risk and Compliance Committee
  ISO   Independent Sales Organisation
  JAVA   Java is a programming language and computing platform
  JSE   JSE Limited, a public company duly registered and incorporated in South Africa and licensed as an exchange under the Securities Services Act 2004
  King III   The King Report on Governance for South Africa 2009 including the King Code of Governance Principles for South Africa 2009
  Kiosk   An area within a retail outlet which is allocated to transactions for Blue Label products and services
  LBS   Location-based Services
  LTE   Long-Term Evolution. A set of extensions to 3G mobile networks designed to replace core GPRS. These form a subset of the 4G specifications.
  mCommerce   Mobile commerce
  mms   Multimedia messaging service
  Money remittances   The ability to transfer money to another individual without a bank account
  MSC   Mobile Services Company
  MoA   Memorandum of Association
  NaaS   Network as a Service
  Neo   Ukash voucher converted into a prepaid Mastercard®
  NFC   Near Field Communications
  OTA   Over The Air
  Oxigen/Oxigen India   Oxigen Services India
  PaaS   Platform as a Service
  pCommerce   Prepaid Commerce
  Physical prepaid airtime   Prepaid vouchers that are available as physical items
  PIN   Personal identity number
  Pin-less top-up   E-token recharge directly to mobile phone via a POS device
  POS   Point-of-sale, usually a place or a device
  PowerPin Voucher   Off-line prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities
  Previous Act   Companies Act 61 of 1973 as amended
  R&D   Research and Development
  RICA   Regulation of Interception of Communications Act – requires the registration of personal details of all South African cellphone subscribers
  RNC   Remuneration and Nomination Committee
  RUIM (or R-UIM)   Re-usable Identification Module; removable ID chip for cellular phones extends the GSM SIM card to CDMA phones and networks
  SaaS   Software as a Service
  SAPO   South Africa Post Office
  SBI   State Bank of India
  SED   Socio-economic development
  Shop-in-shop   An area within a retail outlet which is allocated to transactions for Blue Label products and services
  SIC   Strategic Implementation Committee
  SIM card   Subscriber Identification Module card
  SMS   Short Message Service
  SRI   Socially Responsible Investment (SRI) Index
  SSETA   Services Sector Education and Training Authorities
  TC   Transformation Committee
  Telco   Telecommunications company
  Ticketing   Bus, train and airline ticketing as well as entertainment
  Touch points   Devices through which consumers are able to purchase Blue Label products and services
  TPC   The Prepaid Company (Pty) Ltd
  TPPC   The Postpaid Company (Pty) Ltd
  Transactional services   Includes money transfers, payments of bills and the like
  unbanked   People without bank accounts
  underbanked   People with poor access to mainstream financial services, such as banks and therefore rely on alternative financial services OR alternatively people with bank accounts who do not make effective use of the broader services offered by the bank – they merely deposit and withdraw cash from their accounts
  UNIPIN   Universal PIN for prepaid electricity
  USSD   Unstructured supplementary service data
  Value added   Measure of wealth the group has created in its operation by "adding value" to the cost of product and services
  VAS   Value added services
  Virtual distributor   Distribution of e-tokens of value in electronic format
  Virtual prepaid airtime   Airtime top-up in an electronic format
  WAP   Wireless Application Protocol
  WASP   Wireless Application Service Provider
  WASPA   Wireless Application Service Providers’ Association
  White label offerings   Non-affiliated products and services

 

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